Cox CommunicationsReviews of cox.net

I have been with Cox since we’ve moved from one city to the next and prior to that we used to have century Link until they made changes and ever since we got Cox we never had issues with our Internet. We only get the Internet as we are barely home to watch any television, and I can tell you that during the Covid they helped us out a lot and as well as currently being on disability they found a plan that works for me and one that I could afford, I have been very happy with them and they also did a great job installing the Cable outside of the house where you can barely see it. I do recommend Cox if you just want an Internet provider and they will work with you just give them a call.

Wanted to different internet service so ordered panoramic. Box got here and spent hours on the app trying to set it up, the app froze but eventually I got through to someone. They reset the box they sent me and eventually told me that they needed to send a tech out and it would cost me $100 or $10 more per month! So they are charging me extra because their trash doesn't work. I told them out of principle that I would not pay them more and that I wanted to return it. They would not send me a call tag so now I have to drive the garbage they sent me 25 minutes up the road to return it and then try to get a refund for what they have already charged me. So mad.

If you can avoid using Cox as your cable provider, do so! The cable box constantly malfunctions, the customer service is terrible, and they actually charge you $75 just to come and look at what is wrong with your box instead of apologizing and solving the problem. Before I had Cox, I never had such consistent trouble with cable and internet. Truly a terrible service with issues that are chronic

76 minutes on the phone and treated like a dog performing tricks for their amusement, jump, fetch, roll over, bark on command to suit their algorithms and poor quality, exploited and clueless offshore tropical low wages slum workers. Usual marketing gimmicks of 5 different prices by reciting a unpublished magic code and ratcheting price after 12 months (cya later - thank goodness for 5G upgrades and getting rid of these dinosaurs and streaming in the internet). Their business model is bad and their service even worse. As typical, arrogant Board and CEO lining their already swollen pockets where nobody is minding the shop and their customers hate them (look at their 1 star score) !! And they don't care, until 5G eats them alive. They can't even be bothered to refute this. Naturally pickup up of a modem by someone other than a bedridden 94 year old is "not an option at this time" with characteristic corporate ossification and heartlessness. Still, XFINITY is 100x worse, truly awful, even if they were free I would never use them, that is straight up psychic abuse and extreme frustration that is never worth it

The customer service agents on the online chat are just there to sale. Total waste of time. They don't even bother to read. I wish I had another option besides this awful company. I am looking forward to the day when I figure out another option. It is amazing that this is the best we can do in this area.

Cox services is the worst. They take advantage of the elderly and laugh at them when they have valid complaints. They will blow them off and not hear them out. This is the most outrageous company I have had the experience of dealing with. They have no clue how to treat anyone.

While Cox Communications' tagline, 'Cox, always a step ahead,' sets high expectations, the reality of their recent mobile venture is a stark contrast. After three years, they're a step behind, a fact that can be frustrating and costly for both existing and potential customers. This stark reality should serve as a warning to potential and new customers considering a move to Cox Mobile. The truth is that Cox is not ahead with its new mobile service; it is, in fact, miles behind in both customer service and support. From the moment you pick up the phone or walk into one of their mismanaged and poorly rated Cox Solutions Stores, you'll realize just how far behind Cox actually is. If I were to bet on Cox's chance for success, I'd first examine their two prior failures in the late 1990s and again in 2011, when they suddenly withdrew from the cellular market. In both cases, Cox left their beleaguered mobile customers to deal with the costly fallout from their failed attempts, which should make anyone wary of switching to Cox Mobile. And here's why. The agents selling Cox Mobile Services are seriously undertrained. These [mainly] offshore, barely English-speaking, contracted workers will make promises and statements they cannot maintain or keep. They won't follow through or return calls, leaving you with costly contract(s) that made no sense when they groped to answer your simple questions. Then, they will vanish, never to be heard from again. Do not try calling the Cox lines you used when you started or attempted to start your service, because all you will get is Filipino, Salvadoran, Panamanian, and Mexican mumbo-jumbo from people who are more likely to hang up on you than to answer your questions. And United States-based Cox employees will [purposely] never be able to track down Tom, Denise, and Hillary, based in Panama, El Salvador, Mexico, or the Philippines. So the promises made can not be proven or verified unless you record your conversations, as I do. Unfortunately, Cox management is also flawed in its training and unable to address your issues, just as the offshore team that sold you in the first place. The Loyalty, aka Retention Department, will also be unable to help you, primarily because they're located offshore and have little or no authority. Should you be as tenacious as I am? In which case, you will end up with Cox Escalation, located throughout the U.S. Unfortunately, these people, who have been tasked with [limited] power to resolve your problem, are either inadequately trained or don't have the brain power to comprehend the impact of a single disgruntled customer. As I learned in business early on, one unhappy customer will tell as many as 10 potential customers (and so on) not to use a particular company or service. In contrast, a satisfied customer will refer only three new customers. Cox's lack of understanding should leave potential customers unsure about its ability to address concerns, further increasing their uncertainty. From the misinformation and lack of follow-up to the unfulfilled promises, the "go elsewhere" attitude of Cox's Escalation Department, and finally the insults you will receive from people tasked to correct it all, what was once a well-run, consumer-friendly company has now developed a 'take-it-or-leave-it' attitude. The shift in Cox's attitude is a warning to new and potential customers who feel disregarded and unimportant in Cox's third attempt at the mobile market. My recommendation: Stay away from Cox Mobile Services, or face the same issues that have wasted over two weeks of my time and hundreds of my dollars. These issues included lies by offshore sales agents, a lack of promised follow-up by those who made the promises and their seniors, and a shift in management's take-it-or-leave-it attitude. Cox is always two steps behind.

The worst service on market they charge a monthly fee for their router no matter how old it is. Been dealing with daily outages. When you try to receive help in their online service it tells you you are connected. You pay ridiculous amounts for a service that's spotty 60% of the time. I'm waiting for fiber optic line that being laid now. I will never use cox again. They refused to come and rehang their lines that fell from a storm. The neighbor called them for weeks trying to get them out. Their line is still laying down in my yard 2 months later. They have never shown up!