CovetrusReviews of covetrus.com

This is my first and last purchase from Covetrus. They are horrible! I had to call 3 times about a confusing issue regarding the number of items in a box of meds - I got 2 different answers. An agent helped me cancel the incorrect order and place a new order. I later got a email that both orders had shipped - the new order and the cancelled order. Each time I tried to speak to a person had to hold for over 30 min. Oh - and the online chat doesn't work. It says all agents are busy and directs you back to the phone number. The final straw was when I was on hold for over 30 minutes - I opened the call by saying "This is my 3rd call to try and resolve this issue and I've been on hold for over 30 minutes" The person who answered the call pretended she couldn't hear me and hung up!! I WILL NEVER, EVER order from Covetrus and I will let my veterinarian know that from now on I will place my orders through Valley Vet. It's cheaper and less hassle. Seriously - don't order from them!! Update - I got an agent named Danica on the phone. She was great - very professional and understanding. I still won't use Covetrus because of how difficult it has been to make the simplest of corrections to my order. That being said - I'm very grateful that Danica has taken ownership of my case and is working to make corrections. Second Update - I just received my order. I'm very happy with the quick shipping. Susan from Covetrus is sending a return label to send back the order that was never cancelled. So, aside from excessively long wait times, no online chat agents, and dropped calls, I received my meds in a very short time. When I finally did speak to an agent, they were friendly and professional. On my last call I was given the option to receive a call back and not wait on hold. (I don't know why I wasn't given that option on every call) Overall, dealing with Covetrus has been frustrating, but ultimately I found friendly agents to help find solutions. I'm upgrading my review to 3 stars. Thanks Danica and Susan!

I called to refill a prescription of a compound med for my cat. After 25 min before anyone answered, I was told that they could not refill the med because the pen used for application was now a "click" dispenser, not the "rotatation" dispenser. The medication had not changed, just the way it was to be administered, A new Rx was needed to be written by the vet. This was done while on the phone with Convetrus while I was standing in the vet office. I told them the med was needed ASAP. When I called 10 days to check the status, I was told the order was never filled. They said it would be filled and arrive within a week. Still no refill. Another call, a later arrival date and still no refill. There is no way to contact Convetrus or their pharmacy by phone or online in the evening or on the weekend. My cat has now gone 3 weeks without anti-anxiety meds because of their inability to do their job in a timely matter. I would not recommend their services to anyone!

First time order. LAST time order! OMG. After I order online on a Tuesday, I get a email message Friday after business hours that they are out of stock. And the wording pretty much says the drug "may" be in the following week. Then add another 3-5 days for the order so were looking at two weeks. BUT I ordered TWO drugs for my dog. So one is out of stock. Do they send the other drug that is not out of stock? NOPE! Lucky for me the vet office was open Saturday. She got me a prescription at Wallgreen's. So I pick that up. I call on Monday to cancel the order for the one drug since its out of stock. Not once do they tell me they are cancelling the second drug that supposably was in stock but who knows. Here is the bigger issue. This is a First time prescription for my 8.5 yr old Great Dane with a heart problem. Dan's only live 7-9 yrs. Gee lets just wait on the medicine for 2 weeks or so and not give a Sh**. Find out from your VET if the drug for your dog is also something used for humans. If so you can go to a regular pharmacy and NOT have to do business with a place like this. This business is ridiculous! This place should be shut down.

Failed to deliver my pets food 5x. Cant split an order between DC's. Failing to credit me for the food they didn't ship.

My dog needs several things - an anti-inflammatory, a SAM-e supplement, and prescription dog food. I ordered the anti-inflammatory first. It was three days before they even registered the order. Eleven days later, it finally arrived, after a 3-day layover for UPS to hand off the package to USPS. Why? No explanation. Ordered the dog food and the SAM-e supplement about a week later. The food and supplement arrived at the same time as the anti-inflammatory, which was OK. Problem was, the dog food box wasn't taped closed; it arrived wide open. It's only blind luck that the bag arrived undamaged. No problems with the SAM-e supplement. These things define expensive; that it's obvious that no care is taken with their shipments has me looking for somewhere else to get these. Sorry, vet, I want you to get something out of this, but not at this cost.

I'd give zero stars if I could. I ordered my cat's food two weeks ago now and the website states 3-5 day turnaround which is clearly a lie. My cat has been without his prescription food for weeks now. I called and waiting on hold for 45+ mins to still not get ahold of anyone and tried the live chat feature and was basically told to go pound sand by the bot. I'm infuriated because they have $150 of my money and my cat is without his food per his skin condition. I can't even get ahold of anyone to cancel my order. DO NOT BUY FROM THIS COMPANY.

It's been over a week since I ordered a prescription and so far it has not arrived. It took them 3-days to even process the prescription and so far it seems to be stuck in shipping. The tracking number says that a delivery date will be sent when their "shipping partner" picks up the order. I can't be waiting for 1+weeks to start my cats meds, she has ringworm so I resorted to getting some OTC ringworm ointment. So much for 3-5 day delivery.

This company is so incompetent they send you drugs that expire before you can use them. Ex, if you order a 6 month supply of something they send you a box that expires in 2 months but charge you for the full amount of course.