CovetrusReviews of covetrus.com

On hold for half an hour!! Totally inexcusable. Told the customer service rep that I was unhappy and I was told they were working on it. It's been this way for months.

Surprise, surprise. Another 1 star review, though it is really negative stars. Covetrus is the most infuriating company. I had an Auto-Ship prescription for my dog through my old vet, but tried to cancel four times after I moved far away. Yet each month, I get a notification that the auto-ship order has been placed. And then my old vet cancels it because they haven't seen my dog in a year and a half! I have called many times and no one answers. I sat on the line for 52 minutes once before a guy answered, sounding absolutely bewildered before I even described my problem. When I did, he had no clue what I was talking about. Very crappy company. Very few have good customer service anymore.

Covetrus is unreliable, unprofessional, and disrespectful. I went to management regarding errors made on there end and was promised it would be taken care of that is false. You would think management would be respectful and empathetic? That is not the case they are very disrespectful! I will never use Covetrus again.I would recommend COSTCO.

This company is horrible. I really think no one truly works there. No matter when you call you can never get through and talk to someone. Instead, they push you to use their online communication and email - I received a response two weeks after multiple attempts to speak with someone. My vet uses them as their source for food, supplies etc - I think the only way to impact them is to convince the veterinary providers to switch to another supplier. This company does not value individual customers at all!

My review is actually less than one star. Can’t contact the company about my order!!!!! I was on hold for almost 40 minutes! I emailed them but no response. DONT USE THIS COMPANY FOR PET MEDS!!!!

They say on their website that there are no fees to use their autoship. They charged a $15 "handling" fee and a separate "fulfillment" fee. If you sign up for autoship, you won't know about the fees until they've billed your card and email you a receipt. They also charged me the wrong price for the meds - instead of billing me the discounted autoship price, I got the regular price, a difference of $9. For meds that should have cost $80, they charged me almost $120. UPDATE: I reached out to Covetrus regarding the overcharging. Never got a response. My order finally arrived, and I counted the pills and was shorted 2 tablets. Paid for 90 and got 88. Overcharged and shorted in my dog's meds. Avoid this scammy company at all costs.

The worst pharmacy , never order from them.I placed the order 13 days ago and still never got it , my dog has been out of her blood pressure medication for couple days which is frustrating, it’s impossible to get hold of them I was on a phone with 30 min and no one never answered!

Ordered a medication on auto ship for every 4 weeks through my vet pharmacy. The medication started coming every 2 weeks and charging my bank account. I checked my account which still had the frequency as 4 weeks. In November 2023 I cancelled the order altogether. It continued to come and they continued to charge me. I then removed my bank account information. They still continued to send the med and charge my bank account somehow. I made several attempts to call and was on hold over an hour each time and eventually disconnected. I emailed them with my complaint and told them that I was not authorizing them to charge my account. Two days later I received another shipment and was charged again! Received an email yesterday saying they were forwarding my complaint to their QA department and someone would contact me. Nothing yet. How are they able to charge my account still when I have removed all of my bank account info? Sounds criminal to me.