CovetrusReviews of covetrus.com

I have had no problem with Covetrus. Medication arrives on time and properly packaged

This is a first class company with awesome employees like Terry, who I just talked to on the phone for taking care of my little Chihuahua with Cushing’s disease if I had employees like Terry, I would still be in business. She is so professional so caring so kind so knowledgeable. This company is the best of the best and so is Terry second to none.

The Coventrus customer service was very helpful with an autoship issue.

I don't often write reviews but I felt my experience yesterday required that I write one today. These days most business appear to be all about making money - not so much about customer care. That is not the case with Covetrus. Yesterday was a tough day as we had to put down our oldest dog rather unexpectedly. A few days earlier I had ordered a medication for her from Covetrus. Wrapping up the day I realized that we would obviously no longer need this medication. I called to see if I could cancel my order and was told it was already shipped. I expected to be told that it could no longer be canceled/ refunded. However I was pleasantly surprised when she started off by saying that she was very so sorry about my dog and sent condolences. She went on to tell me how I could go about canceling my order to receive a refund. I know this is not always possible due to the type of medication being sent but it was relief considering the day we had. It wasn't so much about the refund but mostly about her taking time out of her day to spend those few extra seconds to show compassion to someone who was having a tough day. I wish I could have remembered her name - I would love for her to get recognition for a job well done. Thank you Covetrus for making a horrible day just a tiny bit better.

Most caring and compassionate company I have ever done business with! They truly care about your pet and customer care.