CovetrusReviews of covetrus.com

They are a company sent from hell to destroy your last shred of patience. God forbid there's an issue with your order, you're not receiving it any time soon and their "shipping days" are off by at least 10 BUSINESS days. They collect money from you, do not care about you or your dog, pretty much a $h*t in one hand and wish in the other type scenario with them. The least helpful organization I actually feel bad for their employees because the ONE time I got through to them, the poor girl was struggling to help me but her "manager" was limiting her on options and I could hear the stress in her voice. Their online assistance is just as poorly assembled as the rest of the company

Another one star Expensive. Slow. 10 days for meds to arrive Awful.

Paid more than $500 for dog meds on 12/24/23. Meds have not been delivered as of 1/8/24. Coventrus says there is nothing they can do? How about refund the payment or reship the meds via expedited delivery? My dogs are out of pain and allergy medications and I am out $500 and there is nothing you can do? Why not use trackable shipments?

Worst company ever and sent the wrong medication for my cat. Will never use again as long as I live.

Still trying to get my refund - I was billed for a medication that was not authorized by my Vet ( have no problem with him) this company charged my credit card - told me I never cancelled auto refill - tried to explain it was not authorized for 40 min. Customer service tried to bargain with me “we can offer 50% refund?.. was finally told I’d be sent a refund and received an email to that effect - still no refund - customer service would literally have to try hard to care less - will share this with my vet’s hospital -

Placed an order for medication on Dec 27th. It's January 3 and it still hasn't been shipped. Customer service is worthless! Next time I will just go to my vets office! I needed this a WEEK AGO!!

I ordered medication for my dog on 12/22/23. After 13 days it is still not here. My dog has been out of his medications for two days. I called customer service and the person I talked to expressed no interest in my dog and that my dog was being hurt by not having his medication. He offered no solution to get the medications to me.

In a letter to my Vet's office yesterday: While I am extremely please with you as my Vet, unfortunately, I cannot claim the same with your use of Covetrus as your online pharmacy. I have never dealt with such a poorly run company before in my life, as I have with Covetrus. I need information regarding my order from 12/23/23. Their customer service is nonexistent. I cannot get anyone to answer my calls during normal office hours, waiting on hold for over an hour each time before giving up. Online Chat always tells me no agent is available. Leaving my number for call-back is never returned. It is my opinion that you should reconsider the company you use for your customers pharmacy orders, if you intent to keep your customers happy. You may also want to consider the Covetrus reviews on TrustPilot, as it is evidently a continuing issue with this company, since it changed management.