CovetrusReviews of covetrus.com

Placed an order May 31st. Said it shipped on June 3 but never updated tracking from label created so I emailed...no response...then I called June 6th said I will receive a follow up email letting me know when the reship my product or will just resend...June 11th nothing....emailed again...June 13th told them I just want a refund at this point since they are unreliable. Sure no problem will see it in two days. Nope nothing. Out $78 dollars have called my vet and told them I will never use this company again. Don't use them! They are unreliable and have no real customer service.

I cannot get this company to respond. I paid for medications over a month ago yet my order still has yet to be fulfilled even though they supposedly directly work with my vet… horrible customer service and experience all around. Won’t be back and likely will have to dispute the payment at this point.

First, the customer service team has difficulty communicating in English, which makes it hard to understand their suggestions. Despite these issues, the deliveries are punctual, and the food is fresh. However, the discount policy seems unclear. If the customer service team could effectively communicate in English and clarify the promotion, it would help prevent misunderstandings.

Simply Incompetent. I paid an extra $20 for 1 to 2 business day shipping. 2 business days later, UPS still didn't receive the shipment from Covetrus. Why did I paid extra for expedited shipping, if Covetrus can't be bothered to get the shipment to UPS in a timely manner??? Unfortunately, my normal online pharmacy, cannot ship certain medications, thus my vet uses Covetrus. In comparison, my normal online pharmacy's shipments arrive in 2 days without paying anything extra for shipping. I will never do business with this incompetent business again.

HORRIBLE. They sent me an empty box, when I contacted them they told me they had NO IDEA WHY THAT HAPPENED. Did not try to send another bottle of medication to make up for the empty box, I spend a lot of money on this medication had to scramble to get another bottle. They are unprofessional and ignorant. Do not recommend this business.

I had already purchased the flea and tick meds for my dog. They can't take it back because it is a prescription. I waited for 23 minutes (this time)

The absolute worst. Tried autoship for 6 months. 3 of those months I never received the meds. Customer service does not reply to emails and when you get one of the reps on the phone its nothing but BS and lies.

Fraudulent company, I was overcharged. I had a 30% off coupon code that was not applied to the final order after they canceled part of my order.