CovetrusReviews of covetrus.com

It’s a company that is only interested in making money, they do not care for their customers or employees, my advice is go elsewhere.

They just delivered my pet’s much-needed pain meds to an address I had 2 years ago, NOT to the correct address listed on the order. They are slow, totally incompetent and clueless. Don’t use their pharmacy even if your vet gets a share of their revenues…you, the customer, will suffer.

Very disappointed. This is the second time I have ordered a med for a dog. Both times the online info showed it had shipped, but in both cases it was more than 10 days. I let the first one slide, but twice in a row? My dog is out of his medicine and the USPS tracking had said its on its way for several days. I will not re-order from this company.

Bad Cust. service, slow shipping and no returns. Bad!

I don't often write reviews but I felt my experience yesterday required that I write one today. These days most business appear to be all about making money - not so much about customer care. That is not the case with Covetrus. Yesterday was a tough day as we had to put down our oldest dog rather unexpectedly. A few days earlier I had ordered a medication for her from Covetrus. Wrapping up the day I realized that we would obviously no longer need this medication. I called to see if I could cancel my order and was told it was already shipped. I expected to be told that it could no longer be canceled/ refunded. However I was pleasantly surprised when she started off by saying that she was very so sorry about my dog and sent condolences. She went on to tell me how I could go about canceling my order to receive a refund. I know this is not always possible due to the type of medication being sent but it was relief considering the day we had. It wasn't so much about the refund but mostly about her taking time out of her day to spend those few extra seconds to show compassion to someone who was having a tough day. I wish I could have remembered her name - I would love for her to get recognition for a job well done. Thank you Covetrus for making a horrible day just a tiny bit better.

I find this website impossible to use. I cannot order my dog’s meds due to his birthday being unacceptable. I tried emailing. I cannot send the email because I have no order number. I tried calling. No one there on a Saturday. I work during the week. I am calling Chewy or Petmeds.

My older cat is on a liquid antibiotic. She takes 1 mm each day and when I received the refill they sent me these skinny syringes and there is no way they will work for her. It's challenging enough to get her to take it and working with a regular syringe is easiest because the does can be given in one swift shot into her mouth. I emailed asking them to mail me 2 regular syringes and was told that 'unfortunately' that was what the pharmacy had sent and I could BUY some if I wanted to. I KNOW THAT, dummies. You should send what is needed. You charge enough for meds, surely you can afford a stamp to send 2 syringes. What losers.

Most caring and compassionate company I have ever done business with! They truly care about your pet and customer care.