Lors de mon inscription, on m'a proposé de vérifier mon profil...
Attention à l'arnaque j'ai été débite de 56€ sans même avoir fait la moindre expérience de couchsurfing. Insitation abusive à prendre un abonnement à vie de façon non transparente. Et quand j'ai compris qu'il y avait un soucis, le support m'a fait savoir qu'aucun remboursement n'était possible. Je suis furieux, c'est une pratique commerciale trompeuse et abusive...
RT
Rathernot T.
BE CAREFUL if you pay via iPhone App!
BE CAREFUL if you pay via iPhone App!
Although this might seem like the safest method to pay, if the iCloud email address is different than your Couchsurfing address, the payment will be successful but you won't be able to sign in. "Restore Purchase" also won't work.
The reason is that the engineering team amounts to a total of 3 or 4 neurons, and they forgot that some people have different email addresses.
I contacted support and told them about my issue, and I sent the required screenshots. They replied by saying that I should tell them about my issue and send them the required screenshots. I'm sorry that Support has to take all the problems caused by poor code and bad engineering, but they should step up the game and realise that the company sucks.
So, I have paid with Paypal through my phone's browser, and I'm still waiting now since several days for my money back. As I told support, IT'S NOT ABOUT THE MONEY, IT'S ABOUT SENDING A MESSAGE. If it costs them 10x the amount to solve a problem than to fix the root cause, hopefully (again, see my reference to the 3-4 neurons above) they will fix it and other people will not have this issue.
But really, how short sighted are they? Have they really NOT TRIED to pay for a year subscription through an iPhone? Is there anyone testing the app?
Anyway, I'm really hoping for an alternative to this dumpster fire.
Best regards,
A long time user (+10 years) that thinks this company is getting worse by the minute.
PS: Sadly TrustPilot doesn't allow inappropriate language. I think in this case it would have been appropriate.
SS
Sheila S.
Left a bitter taste
While the idea is commendable, and I was benefited when I first used it in the early develpment of Couchsurfing, financial wise, I could not dismiss my experiences that left a bitter taste. This community is thick with biases. I have experienced guests coming from western countries treating hosts poorly when I still lived in a developing country. I see reports are being dismissed of an awful white man that I have experienced my self (but luckily get away before I experience anything awful) when they are reported by many minorities. However, he is instantly banned when 1 white man reported him. This kind of double standards apply in all areas. If you want to have a global community, try other communities.
YU
Yuliia
Fraud!
Fraud!
Be careful, they have a button called “account verification”, that normal people would click to check an account. Trap is that u immediately receive a payment page. In case you are using your phone in that moment, Apple Pay process payment by your finger or face in a range of face ID.
SD
sukesh D.
Good results i m happy from…
Good results i m happy from couserfing.com
SB
stan B.
£51 verification scam
£51 verification scam - no T&Cs, no clear 'pay now' button, just 'verify your account' with CC details. Am attempting chargeback with CC company, small claims if not.
Update:
actionfraud crime no:
NFRC221005480778
FK
FK
The app is very very very dangerous!
The app is very very very dangerous!
It allows sexual harassment and when you expose to couchsurfing Team what is really going on behind the scene, they do even take the time to answer to you!
Be very very careful if you decide to use this app!
MA
Marcelo
bloquean sin pruebas y no dan explicaciones
Aparte de decir que couchsurfing ha variado muchísimo de unos años ahora, primero porque entró un montón de gente que busca sólo alojamiento gratis y no el espíritu de la app que era conocer y hacer amigos en los lugares que visitabas, sino también, porque sin previo aviso empezaron a cobrar un servicio que era gratuito, el cual justamente podrían haberle cobrado a los nuevos o a los que nunca reciben a nadie, pero no a los que llevamos años y menos a quienes alojamos 10 personas por 1 vez que nosotros pedimos alojamiento.
Además de eso, mi mayor molestia es ahora porque me suspendieron mi cuenta mientras "investigaban", pues supuestamente un huésped había hecho un reclamo contra mi cuando los últimos huéspedes que había tenido, todos me habían dejado referencias positivas (tengo 99 referencias y todas positivas). Entiendo que quieran cuidar la privacidad de la víctima, según dijeron, pero nunca me quisieron decir exactamente de qué se me acusaba, que pienso es lo mínimo de cortesía hacia el acusado y sobretodo para alguien como yo que tengo un récord impecable
Para más, supuestamente se habían puesto un mes para investigar, y a las tres semanas me reanudaron la cuenta sin dar una explicación, sin pedir disculpas ni una compensación por las molestias, pues tengo pagado un año y perdí tres semanas de ese pago. Me gustaría saber, ahora que se dieron cuenta que la acusación era falsa, quien supuestamente hizo esa acusación y que medidas tomaron contra esa persona, pues hacer una acusación falsa es grave también, pero couchsurfing no contesta nada de nada. Realmente dejó de ser la excelente app que era antiguamente