CouchsurfingReviews of couchsurfing.com

I used couch surfing in the past and it is a lovely initiative. HOWEVER after covid, they are turning into a scam.. It is now no longer a free platform but the official registration fee is around 15 euro for the year, which is reasonable and I was happy to pay it. HOWEVER, once subscribed it prompted me to verify my account to unlock full features. No problem I thought, just need to verify my identity. Next thing I know 56 euro is charged to my card, which I never confirmed I was agreeing to pay.

I unfortunately had the same experience as many people (read experiences below). I was scammed :(. Never ever anymore a Couchsurfing profile for me. Luckily I succeeded to refund the total amount with help of my creditcard company (took me a few months, but okay). But people, please stay away from this platform and join other platforms (f.e. BeWelcome.org)

A fuir ! Vérification du profil qui entraîne immédiatement un prélèvement frauduleux de 56€. Non respect du droit de rétractation. Attitude passive-aggressive dans les réponses du service client, « oui on comprend mais on ne rembourse pas ». Depuis l’inscription avec un profil encore vierge, je suis déjà sollicitée par plusieurs mecs relous.

i joined choachsurfing i had to use a credit card i did not notice but every month they have been taking money from my account i asked twice for a refund of the full amount and they sent me this email dont use them they are a scam take your money and do not give refunds!! Kath (Couchsurfing Support) Mar 29, 2023, 13:49 PDT Hello Gavin, Thank you for getting back to us. Unfortunately, we are still unable to process your refund request. With this being a digital and immediately available good, we are unable to issue refunds. You can read more about our policy in our FAQ here. We hope you see the value in the Couchsurfing community and that you continue to be an active member! -- Kath Community Support Team Contribute to Couchsurfing | Get Verified Today!

I wanted to verify my profile on couchsurfing, 1st step by credit card, it was not specified anywhere that it would cost 56 €, it's a scam and a big machine to make money, beyond the service that this site can offer. beware, to complete the verification of your profile, you are asked to connect via your facebook, another way of capturing information about you that they can then resell. J'ai voulu faire vérifier mon profil sur couchsurfing, 1ère étape par carte bancaire, il n'était précisé nul part que cela coûterai 56 €, c'est de l'arnaque et une grosse machine à faire du fric, au delà du service que ce site peut proposer. méfiez vous, pour compléter la vérification de votre profil, on vous demande de vous connecter via votre facebook, une autre façon de capter des infos sur vous qu'ils pourront revendre ensuite.

It was written into my profile that I would not allow guests in my home who were transphobic, homophobic, racist, misogynist... Just the general things that people shouldn't tolerate. It seemed pretty clear. Then I got a guest who started describing some transphobic things she'd done. She cheerfully told me her actions were illegal and she referred to gender surgery as “mutilation”. I wrote her a negative reference and then tried to alert CS reps about her. I got no response. A couple of years later, I needed to complain about something else; unrelated to the previous complaint, at first. I got a reply, this time, but it was dismissive. I pointed out an inconsistency with their attitudes and referred back to the transphobic guest. They refused to acknowledge this reference. After that, I exchanged multiple emails with the CS moderators, but they did not - even once - acknowledge anything related to transphobia. Neither directly or indirectly. I dropped all other elements of my complaint and focused in on the transphobia, but they said "I will now move this case to closed." I protested. No response. Eventually, I told them that I was no longer comfortable with them. I told them their site wasn’t safe, and I wanted a refund of the fees I’d paid and I wanted my account to be closed down. A few days later, they told me that the account had been deleted. When I asked about the refund, they told me they were keeping all the money I’d paid them. This is completely in character with every SINGLE interaction I've had with them. They have no interest in conflict resolution; only in charging people for access to a site that’s becoming increasingly unsafe. This is a deplorable company with an absolutely horrible attitude towards complaints, towards bullying in general and towards transphobia in particular. I will never use it again.

ich habe couchsurfing nie genutzt/nutzen können. dennoch muss ich seit einigen wochen sehr viel zeit und ärger dafür aufwenden (seit ich bemerkte, dass sie weiterhin geld von mir abbuchen, obwohl ich mein konto längst gelöscht hatte). (ich denke, es liegt vielleicht an sprachschwierigkeiten. ich habe auf deutsch geschrieben, die antworten kamen in englisch.) das unternehmen verlangt nämlich seit einigen jahren beiträge (im lastschriftverfahren) für ein ursprünglich kostenloses tool. und leider buchten sie weiter von meinem konto ab, obwohl ich meinen account längst gelöscht hatte. dies ließ sich nicht aufklären. es schien einfach nicht verstanden zu werden. (der support macht leider nur vorschläge, die nicht weiterhelfen oder sich nicht durchführen lassen, wie z.b. ich solle mich einloggen - in einen gelöschten account) nach einiger zeit fand ich heraus, dass sie das geld für einen anderen (früheren, längst gelöscht geglaubten) account abbuchen, ohne dass ich jemals dafür mein einverständnis gegeben hatte. ich lösche diesen account und erkläre den sachverhalt dem support mit der bitte, mir das zuviel eingezogene geld zurück zu zahlen. darauf hin teilt mir der support mit, sie habe meinen account re-aktiviert (!!) und heisse mich herzlich willkommen. dann erklärt sie mir, wie ich den account jetzt wieder löschen kann!!?? das geht jetzt allerdings nicht mehr!!! "es ist etwas schief gelaufen. bitte versuchen sie es erneut". ich bin sehr frustriert... und ratlos.

Horrible ética la de esta app. Si quiero autentificar mi cuenta puedo hacerlo de 3 maneras. Todas ellas de pago pero no lo avisan, te cobran directamente, y no es poco, es un escándalo, un robo en toda regla. Y las 3 maneras se complementan, no estas 100% verificado hasta que pagas 3 veces. No es más fácil que cobren una pequeña tasa de 1 o 2 € a aquél que quiera usar la app para hospedarse sin pagar? Muy mal montada. Era la mejor idea del mundo, que reunió a auténticos viajeros, y después de la pandemia, se pudrió como todo, por el dinero. Incluso las personas que solicitan hospedarse te tratan como si fueras un hotel. No todos ni la mayoría, pero cada vez más. Adiós a otra cosa buena q nunca volverá. Miren q es facil monetizar una app turística oigan...no hace falta recurrir al pillaje. Una pena pq no hay nada que se le parezca, tristemente tienen el monopolio. Pronto empezarán a cobrar por más cosas ya lo vereis