CostumeExpress.comReviews of costumeexpress.com

...and I would like to continue beating that drum. Ordered Halloween costume on 10-6, was processed that day with email confirmation I would get it no later than 10-13. 10-16 I called Cu Serv. and after 20min. hold ,a nice lady answered the call. Confirmation email was supposed to be sent to me acknowledging shipment by 10-9. Nope! Was told by CS agent that order was found and would be processed that day with EXPEDITED shipping and a refund on my shipping since it had not been SHIPPED by promised DELIVERY date. I stated I need it by 22nd due to party being on 25th, not Halloween. She said all should be ok. Contacted CS again today (10-19) since not receiving confirmation of shipment yet. I was told by another CS agent it was being packaged for shipping right now. I asked "since I ordered on 6th to avoid rush before Halloween , why has it not shipped?" Unable to answer.... Was told probably not get it by 25th. Well, that means it will be useless till next year, so I stated "cancel the order and credit my card". Was told processing has been started and can't be cancelled. Hmmmm......not processed for shipping but processed for payment. Well I use paypal and they will handle this no-count website for me and I will get credit as they will debit CostumeExpress for that amt. Can't give NO STAR rating so faced with giving 1.

I placed an order for the whole family on 10/4/15 and said I would have it delivered to my house 10/12/15. It is 10/19/15 and my order still hasnt been shipped. I requested a full cancelation. Don't waste your time trying to order costumes from these yahoos. I will never order anything from them again.

I ordered my daughters costume on October 11 I was given a GAURENTEED delivery date of October 19. I checked my email on Friday still says order processing I called them Saturday and was on hold for 45 mins before giving up and hanging up. I called today and waited on hold for another 30 mins before someone finally answered I told her my situation saying the order was supposed be delivered today she put me on hold came back and said it was shipped today at 12:06 am I told her that was not ok. She offered to refund my $5 shipping fee I told her I haven't received anything with a tracking number and I don't trust that my order shipped she then promised a full refund and I could keep my items I asked her when I would receive my money (I didn't trust it) she said 3-4 weeks I told her you are able to take my money out the second I order but it takes 3-4 weeks she said she had to request it I then told her I wanted my money back now (I just didn't believe her) she put me on hold 5 mins later came back saying she couldn't give me a refund but could give me an additional discount on my next order I said I most definately will not be ordering again I want something else finally agreed to giving me a portion of what I paid back and I will receive it in 3-5 days (we will see). I really wish I had read the reviews before ordering. Please find another site.

I ordered my items all in stock ready to ship next day . I was given the date 19th so come Friday the 16 th still no tracking number .i called was in wait and finally the representative could not give me a date but assured me a refund of 5.00 and express next day shipping . So I asked for a new date and she couldn't say and some how the call was lost .. Saturday and Sunday my order still shoes processing.. So upset I want to save some money so I skipped on party city or local Halloween store my regrets . Will call this Monday and cancel if no tracking number is given

I purchased a costume from them and got a notice that said "opps, something happened with our website on your order was not processed." I called customer service and spoke to Ray and provided him with an order number and he said he didn't have the order in his system. I then get charged for the order that didn't go through about 5 days later. By this time I already went to a better site and bought the same costume for less money. I called and costumes press said they would refund me completely including shipping. It's been a month. Still no refund. Finally I get a refund minus shipping charges. I have waited on hold now 4 separate times for over 45 minutes with no response. My emails have gone unanswered and the live chat never has anybody there. Terrible company to do business with. Save yourself the hassle of doing business with this unethical company.

All of their promises and guarantees are not reliable or be trusted. I ordered a $399 costume on October 8th, they charged my card immediately and I waited for days for their credit checking. On October 12nd, they told me my order will be shipped out no longer than Tuesday. But on Tuesday when I checked my order status, it still said: "Processing order", I called them back and a lady from their company told me my order was ready to go, it would ship out on Tuesday. At the end of Tuesday, my order was still "processing", I contacted them again and hold 50 minutes for somebody to pick up the call, no respond. I call them back again on Wednesday, a guy put me on hold for 25 minutes to verify if if my order was still in the facility or not, finally he said the package had already shipped out from warehouse in Wednesday evening, but it will take 24 hrs to receive the tracking number, I believed his words again, on Thursday, still no update on the order status, I told them I have short patience on waiting, they guaranteed I will receive the package on Sunday. Today, they tell me the order is still in their facility, they can t guarantee the ship-out date because they are experiencing a large volume of shipping, I ask them why they lied for telling me the order was shipped out on Wednesday and that urinated me off, they suggested me to cost $90 for overnight shipping, I'm not buying your lies! I have already sent a cancellation, costume express give my money back! I want to give them negative stars, but unfortunately I can't rate that way on Trust Pilot.

Have not receive my package that was guarantees date is today. When I called customer service I was on hold for 45 min to get a supervisor and was told it wasn't shipped until today. I paid $13.99 for 2 days shipping. The excuse was the warehouse was busy. They should be prepared as it is October.

I ordered a costume on October 7th. On the website they said the costume was in stock and that they ship out the same day if you order before 4 pm, which I did. Later that day, I was sent a email saying the order was processing and I would get a tracking number as soon as it shipped. A week and a dozen spam emails later from this company, I still hadn't received a tracking number. I checked their website and it said my order was still processing. Alarmed, I sent an email via their out of date site. (Their website says they'll be closed for Good Friday, 2014...it's October 2015!) After sending me two more spam emails in reply, I finally got an email saying 'Oppsie! We had a warehouse problem and your order was shipped out October 13th and we don't have a tracking number for you.' I had a strong feeling I was being lied to so I sent another email threatening to report them to the BBB if I didn't get a tracking number. Lo and Behold, they magically came up with a tracking number the next day and they definitely did lie to me when they said it was shipped out October 13th. According to UPS, it was shipped out yesterday, October 15th, the day it was a 100 percent guaranteed to arrive on my doorstep (according to their website and the two real emails I received). As of today (October 16th) I'm still waiting on my order, hoping it's correct. I was alarmed at all the negative reviews this company has (on this site and many others). I will never order anything from this company again. They don't update their website at all and openly deceive their customers. I wouldn't recommend this website (which goes under 3 or 4 different names, btw) to my worst enemy.