Costco TravelReviews of costcotravel.com

2 hour wait , I was renting a car nor buying a time share. Very agressive.,was not a pleasant experience. said they would match price if I refiiled with them and charged us for a full tank, no compensation for gas left in tank when returned. Rented a SUV gave us a van with no compensation and was told we could wait for SUV but none available at all. I would review at 0

I rarely write negative reviews, but this experience truly deserves one. I booked a guided tour through Costco Travel with Insight Vacations, trusting both brands for customer care and professionalism. Unfortunately, I had to cancel due to a serious medical emergency: my husband was hospitalized with a sudden cardiac condition and a significant decline in heart function. To be clear, I am not evaluating the quality of the tour itself, because I never had the chance to experience it. This review is about how Insight Vacations and Costco Travel handled a serious customer emergency. When someone is facing a frightening situation involving the health of a close family member, you expect at least some compassion, understanding, and support. Instead, Insight Vacations enforced a strict 50% cancellation penalty, even though I cancelled more than 6 weeks before departure. They did not offer a future travel credit, a goodwill adjustment, or any meaningful accommodation — and they did not even ask me to provide medical documentation confirming my husband’s hospitalization. A simple and reasonable solution would have been to offer a future travel credit for the full amount, valid for a year. That would have been a fair win-win solution: the company would keep the business, and the customer would not be financially punished for a medical emergency completely beyond their control. Instead, the response felt rigid, policy-driven, formal, repetitive, and ultimately dismissive. Even after escalation, I was told the decision was final and non-negotiable. This was my first experience with Insight Vacations — and it will absolutely be my last. I will not book with Insight Vacations again and will think twice before using Costco Travel for guided tours in the future. I expected companies of this level to show more compassion and flexibility in an exceptional medical emergency. Instead, this experience left me feeling that their policies are designed primarily to protect their own financial interests, with little regard for the customer’s circumstances. deeply disappointed customer

We had a terrible experience with Costco travel. They booked us into a villa in Orlando at Margaritaville. The unit’s air conditioning was not functional when we arrived. We did not get any significant response until day four. Costco travel did not intervene or go to bat for us in expediting moving us to a different unit and they certainly did nothing to represent us in attempting to retrieve some of our money paid for a unit without air-conditioning. The entire experience at Margaritaville was very different than the website experience promoted. The place was significantly less than what was advertised, and I would never recommend it to anyone. I’m very disappointed that Costco travel did not go to bat for us when their vendor did not live up to its promised service and I will not be using Costco travel for any of our future travel needs, including our anticipated European vacation this coming fall I am searching for a new travel vendor

The hotel I booked through Costco Travel online for my business trip to Honolulu, HI had NO WIFI for the first several days. Plus, the food at the hotel was awful, where they put rotting avocado in a $25 salad. NEVER AGAIN WILL I DO BUSINESS WITH COSTCO TRAVEL. When I called for money back, they refunded me a tiny amount. This was AFTER Aaron Lopez, their rep, called me "AGGRESSIVE." Don't do business with them. They don't even price match when other hotels offer cheaper rates--which is oftentimes the case.

We booked our vacation in Crown Paradise Cancun. Let me share our horrible experience of staying in this resort and rate the hotel grading from best to worst for the benefit of future tourists. Reception is poorly staffed ! It is quite annoying to stand in line hours just to ask a question. Also, expect long delays to answer your phone calls. Entertainment was only fair, but same groups perform wearing different costumes in post dinner shows. Hotel boasts of many speciality restaurants but many of them were closed and even those open were not available as they got booked quickly. Even those foods served in those restaurants were of pretty ordinary quality and very limited options to offer. A hotel wanting to cater to international visitors must serve variety of international foods and give considerations to their food preferences such as vegans, vegetarians, non-gluten. But, thus hotel served one of worst foods ever that we experienced so far. Let me give you few examples to explain the reason for poor rating. The buffet was horrible to say the least ! The cooks probably lack exposure and training in international cuisines. It appeared as if they just boiled a few things and dumped them in the pots totally lacking seasoning and presentation. The entrees such as rice, meats and vegetables appeared pretty primitive and unappealing leaving us with very few options to eat. The juices served were water down! The so called salads were grossly cut vegetables akin to cattle feed. The soups were just pot of hot salt water with a few pieces of vegetables swimming in them begging for seasoning! Improper labelling was another major concern ! Tge onion soup had chicken broth and one vegetable soup had pieces of fish. One veggie salad had slices of shredded meat and although it was promptly brought to the attention of supervisors, nothing really changed. So, if you are a vegan or vegetarian this hotel would be a nightmare and be prepared to starve throughout your stay. Some may even get religiously offended having to eat meat while the label said "veggie" food. We did voice our concerns to the chefs and supervisors who tried to offer a few alternatives but nothing significantly changed and same sorry state and disappointment continued every meal. Such callous ignorance of management is not acceptable in an international destination! We tried to speak to resort manager to provide our feedback and resolve our concerns by sending messages online but no one really cared to respond !! The resort management must really get serious, be sensitive to international customers by offering good quality food and variety of options based on people's preferences for that high price we pay and also demonstrate you are better than a street vendor!! Costco should remove this hotel from their list as it will only ruin your review ratings !!

Twice different Mexico trips were cancelled....Now causing me to lose $800...How about doing the right thing and providing me w/ a store credit instead of blaming American Airlines...Awful service, no empathy and lack of seeing the big picture to take care of a member who spends tens of thousands of dollars at your store.

We cannot give enough praise to Costco travel. We just completed a 6 day Disneyworld vacation with our adult daughter and her husband and 4 children. The trip from flight, rental car, resort, theme park tickets, etc was seamless. We had no issues. When we did have questions or hiccups, Costco travel agents were quick to answer questions or go to bat for us to get things rolling. We highly recommend Costco travel!!! It was the easiest, stress free trip we have had in a long time!! Thank you!

We booked a 4-night Punta Cana vacation package through Costco Travel, and while the resort stay ultimately turned out wonderful, the airline disruption handling created a very frustrating and time-consuming experience. Our outbound American Airlines flight was canceled twice, causing us to lose a full day of our trip. To still salvage the vacation, we had to purchase last-minute tickets from a different airline at our own expense. Thankfully, the resort recognized that this situation was outside of our control and extended our stay by one night at no charge so we could preserve the original trip length. The most disappointing part was the return flight handling. Because the outbound flights were canceled by the airline, we needed to move the return by one day simply to preserve the original length of stay. Costco charged about $200 for this date adjustment. However, when we contacted American Airlines directly, they advised that their Travel Notice Exception Policy allows the unaffected return date to be changed to protect the original length of the trip when outbound travel is disrupted. They also confirmed that the ticket itself remained valid for the adjusted return date, which made the additional charge even more confusing and upsetting. In addition, we are still awaiting the reimbursement review for the canceled outbound flight and separately had to pursue the refund of our unused checked bag fee directly with the airline. I don’t understand this process since the airline gave Costco full control over our ticket. Not every representative we spoke was polite and knowledgeable to handle this airline issue. This situation required multiple calls, repeated explanations, and a significant amount of time spent managing airline ticket issues during what should have been a relaxing vacation. I am sharing this as constructive post-trip feedback because we book through Costco Travel specifically for peace of mind and support during unexpected disruptions. The most disappointing part is that Costco Travel refuses to give even an inch in offering a remedy to the situation.