Costco TravelReviews of costcotravel.com

I looked for a rental to go on vacation. The lowest price I found 8 months in advace and checkin every day since. I went and picked up the car at budget, and came home and looked again and it came down $150.00 in the half hour I went to pick the car up charging me $499. no more Costco rentals for me!

Pay close attention on your "stay 5, pay 4" type deals". A lot of the days valid for the deal don't actually save you any money at all. Just try looking at 5 days vs 4 and see that most days you look at, adding a 5th day adds the same average daily cost to the price. You'll know by trying another day where a 5th day is only slighter more than the 4th. I called Costco out on it and the agent stated it must have been a glitch. I later checked and they had "fixed" the day in question. I later looked at a different hotel and found the same issue, it only gave the discount on some days, even though all dates were within the stated period. How many people have they scammed, thinking they actually got a discount when there was none?

I booked with Costco travel round trip to Cancun May 5-9-2026. No one was at the airport in Cancun to take us to our hotel. Two (2) taxi drivers assisted in helping look for our shuttle. There was no one. Paying for a taxi to the hotel was not refunded by Costco Travel as I was told by the Costco agent at the hotel. I will not speak highly of Costco Travel, nor use them again.

We had a terrible experience with Costco travel. They booked us into a villa in Orlando at Margaritaville. The unit’s air conditioning was not functional when we arrived. We did not get any significant response until day four. Costco travel did not intervene or go to bat for us in expediting moving us to a different unit and they certainly did nothing to represent us in attempting to retrieve some of our money paid for a unit without air-conditioning. The entire experience at Margaritaville was very different than the website experience promoted. The place was significantly less than what was advertised, and I would never recommend it to anyone. I’m very disappointed that Costco travel did not go to bat for us when their vendor did not live up to its promised service and I will not be using Costco travel for any of our future travel needs, including our anticipated European vacation this coming fall I am searching for a new travel vendor

Disappointed with the inflexibility to accommodate a date change for a cruise. Yes we understand it was a non refundable fare but life happens and we were willing to pay a penalty for our change which was a like for like cruise (same ship/same itinerary) just different sailing dates. But we were told absolutely no change ( do want to call out the agent who spent over an hour trying to help us but could not get the management at the escalation desk approve) even with a reasonable fee. We would have to pay almost the entire fare and more to make the change. Lessons learned - Costco deals are good but too restrictive and harsh for a consumer.

Over four weeks, customer service dealing and no reply. I was due to make the final payment on the cruise 26th August with a consultation at the hospital 4th September, so I called to see if payment could be delayed or my deposit moved to a later Norwegian cruise in 2026, initially this didn't seem to be a problem, however on the 26th I called asking for it to be moved and was told that no other Norwegian cruises were available. I explained my situation and said I don't want a refund, just keep the deposit on hold in my account. This couldn't be done, I would have to book another cruise. I then chose a 7 night cruise in the mediterranean, however, I was told that couldn't be done as it was shorter and less money than my original holiday. I again explained my situation and was told nothing could be done and my only remaining option was to cancel and claim from my holiday insurance company. I left work, spoke to my wife who immediately found the same Norwegian cruise in March 2026, so I called back, got the same agent, who this time told me it was too late the holiday had been cancelled, nothing could be done.

The only reason I did not give Costco Travel a one star is because I booked 2 trips with them. Both trips were to Universal Studios, Orlando. Each with a different grandson, one in June 2025, and one in September 2025. The first trip went great with airfare, hotel, and theme park tickets. On the second trip I was charged over $400 for an extra ticket for a single day to the park when I already had a 3 day park ticket. They changed the dates for my Express Pass and Halloween Night ticket that was a nightmare to correct. They refuse to refund me for the day they inadvertently charged and will not pay the fee I was charged to correct the tickets. So, I will never again use them as they were dismissive and took no accountability. I was charged for 4 days when I was only there for 3. Ridiculous!!

Long on hold wait times the day after a holiday weekend. If they know this happens all the time. Then why not call in managers and supervisors to also answer the phones. Unacceptable to be on hold for over 45 minutes.