Costco TravelReviews of costcotravel.com

Bought the Honolulu hotel/transportation package from Costco Travel. Driver no-showed upon arrival and had to pay a $50 Uber to hotel. From the hotel back to airport, absolutely zero communication about pick-up details and the driver left while I was still in my room. This time it was a $60 Uber to airport. Thanks, Costco Travel.

Pricing and booking went great. Vacation great. Home for a month and no Costco gift card. Impossible to speak with a human for answers. Finally got gift card after long time online.

We spent a few days in Vegas. Stayed at Cosmopolitan. Check in was great. Suite was comfortable and spacious. The worst part of the stay was the Marquee Club experience. They wanted $750 to $1500 to get a seat near the pool. We were moved thrice. We left. Then we had to hear the deafening music that went on till 3 am. Absolutely inappropriate. We had a room on the 27th floor of Boulevard tower. If you choose Cosmopolitan ask for a room not facing the pool or club. The hotel refunded the resort fee witch should not be charged. They are upcharging for this club which is not that exclusive. Rip off.

First car rental with them went very well (4 stars). Second attempted car rental, not so good (2 stars) - hence 3 star average. First time I used them was for a rental pick up and drop off at LAX, CA. Not too much of a wait to get the car, but very long wait to exit the parking lot as we all had to funnel through a small gap and people were driving out of the parking area from many directions, so it made for gridlock for over 30 minutes. Car itself was fine and drop off was quicker than pick up. Made another reservation for car rental from London Heathrow later this year. At time of booking, cost was £450. Airline changed our flights so we had to add one day's rental on to the start of our trip. There is only a 'cancel' button on their website but I checked first to see what the new rate would be if I cancelled and rebooked with the additional day. New price quoted was £622. Figured it would be a bit higher since we made the reservation a few months ago, however if you add one day car rental price to my current booking the total would be £550. Called customer service to ask what they could do to help us, as we didn't want to cancel and re-book. Agent added the additional day and quoted me £834! He could not explain why adding one day would almost double the price (13 days vs 14 days). Not surprisingly, I cancelled completely and have since rebooked for much cheaper with another company. So, mixed feelings about Costco Travel - this would have been our new go-to for car rental after our first experience, but maybe it's not so good if you have to change your itinerary closer to the travel date (trip is still 4 months out). Felt customer service could have at least made some effort to see why the price he was quoting was so much higher than the price I got on the website. Likely won't use Costco Travel again, but glad I had a reasonable experience the first time.

We got the "New York City: Your Way Hotel and Airfare Package," which includes air travel, hotel stay and airport/hotel ground transportation. Sheraton New York Times Square Hotel had no record of our room reservation when we arrived. Thankfully, the clerk at the desk gave us an upgraded room, since that was all that was available. I had been sure to download the Alaska Airlines app and made sure that my Costco booking was in their system and we were able to select seats through the Alaska app. I also confirmed the New York ground transportation, getting to talk directly with the drivers. However, I should have called the hotel in New York to confirm that the registration was in their system and avoid being confronted with possibly having to scramble for alternate accommodations in a busy area. But someone buying a travel package should not have to do that much footwork of confirming reservations which each individual vendor. Thank goodness that clerk at the Sheraton got us a room!

The benefits might look good, but they won't support you. We have booked numerous cruises through Costco, but they are just not going to be your advocates if problems arise. Booked a cruise flight combination through Costco over 8 months ago and am still waiting for flights with less than 3 weeks to sailing despite many calls and hours of trying over the months to get resolution. Somewhere between Costco and NCL they booked flights for 1 instead of 2 and booked to arrive on the sailing date instead of the day before as requested. The Costco Supervisor is just waiting for NCL and refuses to give me contact information for his manager so that I can escalate the issue. Update: With one week until we are supposed to fly out, we have the flights that we requested 8 months ago. To Costco's credit, they did eventually escalate the issue internally in order to sort it out. Just wish I could have done this without the stress, uncertainty, numerous calls, etc.