Costco TravelReviews of costcotravel.com

Costco travel was wonderful with our Alaska cruise. We went with our best friends we both had our anniversary the week we went so they gave us a specially dinner at Pinakle grill. They were great I will use Costco Travel every time.

My sister and I booked a Paris and Florence trip through Costco Travel. This was supposed to be a 1st class splurge trip. Costco messed up one of our flights ( not in 1st class). The hotel in Paris was supposed to he 4 stars and have air conditioning, place was a dirty dump and air conditioner did not work. We were in Paris during the heat wave and the hotel brought us a fan, what a joke. We complained to Costco about the hotel and sent photos of the filthy room. Costco said there was really nothing that they could do. People do your homework and book your own travel. Costco was not there to help us when we needed them the most.

Booked an Alaska cruise for 7 adults and a 1 year old. Promo included tips and cash cards. We had an amazing trip, and Costco communication was great. We received the cash cards on our return. Everything went so smoothly. Will use again for sure.

I called to make a simple change to a family vacation. I had booked 5 of us for an 8-day Hawaii trip. 60+ days out, I called to remove one traveler as my son had a conflict the week we had scheduled. It has been over 4 1/2 hours that I have been trying to get our trip updated. 3 different CSRs (as each one continues to "time out"). Still no resolution. They also will not let me hang up the line and call me back as "we need to keep the line active." Unbelievable.

Pay close attention on your "stay 5, pay 4" type deals". A lot of the days valid for the deal don't actually save you any money at all. Just try looking at 5 days vs 4 and see that most days you look at, adding a 5th day adds the same average daily cost to the price. You'll know by trying another day where a 5th day is only slighter more than the 4th. I called Costco out on it and the agent stated it must have been a glitch. I later checked and they had "fixed" the day in question. I later looked at a different hotel and found the same issue, it only gave the discount on some days, even though all dates were within the stated period. How many people have they scammed, thinking they actually got a discount when there was none?

absolutely disgusted first time I book a cruise with them months before two months before they travel one of our family member that was part of this trip had a stroke could not make it and we had all to cancel more than a month before the cruise. They did not even care and did not get any credit back.

I booked a Celebrity cruise through Costco travel but there was an issue in the finances between Costco and Celebrity that meant my tickets weren’t issued by Celebrity. I had paid in full so I continually tried to get in touch with Costco and continually asked for a call back - absolutely nothing. Issue was never resolved so I approached ship not knowing whether I would be allowed to board - fortunately I was. I wrote to Costco asking to raise a complaint about their service - again I was ignored. As with everything the test of a good company is when something goes wrong. In this case Costco had underpaid Celebrity even though I had paid in full. Nothing to do with me. Celebrity pass test but Costco fail. Not worth the extra onboard credit so Costco Travel will no longer get my business.

Costco Travel Failed to Support Me After Unsafe Vehicle Hire I booked a 9‑seater Tourneo through Costco Travel with Enterprise last week and the experience was unacceptable. The vehicle had a serious tracking and alignment fault for the entire hire. It was pulling constantly, uncomfortable to drive, and clearly unsafe. I had my children in the van, and neither Costco Travel nor Enterprise showed any urgency or concern for safety. Costco Travel advertises that they “support you if anything goes wrong”. That didn’t happen. When I raised the issue, I was ignored. No reply, no update, no escalation, nothing. I was left dealing with a dangerous vehicle for four days with no help from the company I booked through. Enterprise only told me the van was “fixed” after I returned it, which was completely pointless. Costco Travel didn’t step in, didn’t chase, didn’t communicate, and didn’t take any responsibility for the booking they facilitated. I paid full price for a faulty, unsafe vehicle and Costco Travel didn’t even acknowledge the complaint. Their customer service was non‑existent, and their promise of support meant absolutely nothing when I actually needed it. I would strongly warn anyone booking through Costco Travel. If something goes wrong, you’ll be ignored and left dealing with it alone, just like I was.