Costa SunglassesReviews of costadelmar.com

Unfortunately my experience with warranty & claims is just as poor as the most recent reviews here and they have lost yet another loyal customer. Ist pair was bought years ago and the nose pieces failed after a few years. Costa replaced the glasses, no questions asked. The nose pieces on the replacement pair have now failed. I placed a service request about 2 weeks ago, submitted their requests and they responded that they were under warranty and was given two days to respond. I reached out with a question before I accepted the offer but did not receive a response and they closed the service request. I reached out on a chat and was told I had to do another service request. I submitted all the required info again and this time was told that they are not under warranty and was offered a 50% off coupon. So which is it ? After multiple chats and reference numbers and email correspondence I've got nowhere. There's phone number to call but it will get you nowhere. It's been nothing but a contradictory run around. I've experienced a lot of what the most recent reviews mention so I won't repeat. The third party that is now handling the warranty/ claims is HORRIBLE on every level. I will add that it seems it's been outsourced to a foreign country where English is not their primary language because a lot of the correspondence didn't make any sense or was hard to understand. That's not reassuring when you are trying to to get your $300. sunglasses fixed and you aren't sure you understand what you're being told. The warranty (since 2022) is only two years now. That's very short for something that costs so much. That tells me they have lowered the quality of the product they are producing and would lose too much out of pocket if they warrantied longer. But yet the cost to purchase has not been reduced. And you have the 3rd party warranty dept that seems to be instructed to give the customer the run around. Costa's quality seems to have suffered and they no longer stand behind their product. That's just not reasonable for how expensive the glasses are. The 50% off coupon is a slap in the face and an ABSOLUTE INSULT to their loyal customers who have made them so successful. So much for standing by and supporting those who made you who you are Costa. Shame on you. It speaks volumes to just how little you value your customers. And if you are reading this and are considering a purchase think about if you are willing to support something that will not support you. As for me, I'm moving on.

Costa use to have the best warranty in the business. Now customer service is useless and the warranty, if you can call it that, is HORRIBLE! They offer you a "discount" on new glasses which you still pay $150!! They don't cover the frames nor the lenses. I've been a Costa customer for over 25 years. I will NEVER buy Costa again. Maui Jim will be getting all our money now. A far superior product with great customer service and a real warranty.

Sapphire prizm pop up the color as hell 580 blue lense beat the sapphire prizm lenses in color and clarity very confortable and pretty light for a glasses lenses guys good job your lense take my heart.

Costa del mar sunglasses have fallen off. They used to be great glasses with a great warranty. That has since went to the wayside. I have a pair of Fantail sunglasses that they won't repair. The only thing wrong with them is the nose piece came loose. I can't even find or buy a replacement to do it myself. Moving on to a new brand of sunglasses.

Purchased my Costa Corbina along time ago. Loved the glasses. Was really sold on the fact that AT THE TIME the frames were guaranteed for life. Nose pads fell off like they always do. I kept wearing them. Now the frames have cracked by nose brim and lens have fallen out. No impact damage to frames or lens except for the crack. Submitted to warranty and was denied. But was given 50% coupon code. No thanks feel like I have been scammed and will never buy COSTA or refer them ever again.

I'm on my second pair of costa Jose's. The first pair the ear piece broke and they fell into a fast stream so I lost those. I really like the lenses and was told they fixed that problem so I bought another pair. Now this pair is doing the same thing. I've had better frames from the dollar store. I bit the bullet and ordered new ear pieces and it was $52. What a joke, just like this company. I will never buy anything from them again. Lots better companies and glasses out there. They act like a $250 pair of glasses is no big deal. Garbage

I purchased Seadrift sunglasses that arrived on April1st 2025 and by April 20th I noticed one nose pad was gone. I put in a claim with all my info and pictures, and they replied sorry not under warranty, but I could purchase another pair of the $132 sunglasses for $88.50 if I wanted. No Thank you, I want a new nose pad or send me a replacement.

if I pay $335 for a pair of sunnies and they wont look at changing a damaged lense over at my cost - its a poor outfit in my opinion. they only want to sell me a new pair. not happy jan