Costa SunglassesReviews of costadelmar.com

One of the glass lenses (blue) in my Costa Fisch developed a 2 cm crack at the corner right where the 580 etching is. The frame is still in mint condition, and there are no scratches on either lens besides the crack, and I have no recollection of how it happened. I only wear the Costa sunglasses in a casual environment. I have different pairs of sunglasses I use for outdoor activities as well as wearing my prescription sunglasses. I submitted a service request and was declined; it was a manufacturing defect, and they wanted to charge $140 for warranty. I was also given the option to purchase just new lenses, which is $123. I contacted them and asked if I could just purchase the one lens that is cracked; however, I was denied, stating I need to purchase the pair. For $123, I'm going to purchase a new pair of sunglasses. It won't be Costa Del Mar, rather a better brand. I was also offered a 50% coupon, but this only applies to regular-priced sunglasses on their website. Like the majority of the recent reviews, Costa Del Mar and EssilorLuxottica have gone downhill, and their warranty is virtually nonexistent. I'm not surprised that Costa Del Mar sunglasses has lost its popularity after speaking to a few opticians recently. I'll definitely be looking at a different brand for my next pair of sunglasses, and this brand won't be recommended to my family and friends.

DE:Wieder so ein betrügerischer Kundenservice. Gestern habe ich angerufen, um eine Bestellung zu stornieren, die nach zwei Stunden aus Costa del Mar, Deutschland, noch nicht versandt wurde. Ich habe die Bestellung telefonisch storniert und dem Support eine E-Mail geschickt. Heute sehe ich, dass die Bestellung versandt wurde. Ich werde die Bestellung trotzdem ablehnen und abwarten, wie lange die Rückerstattung dauert. EN: Another fraudulent customer service incident. Yesterday I called to cancel an wrong order that hadn't been shipped yet after only two hours from Costa del Mar, Germany. I canceled the order over the phone and sent an email to support. Today I see that the order has been shipped. I'll still decline the order and wait to see how long the refund takes. Update 25-05-2025 The parcel with the wrong order was refused. DHL hold the parcel and will not return to sender!!! Update 3-06-2025 Costa reviews team contact me by email and promisse to fix my case, still waiting... Update 6-06-2025 Nothing happened after Costa Reviews team promisse to help...my money was collected...parcel still on hold with DHL...no sign of help from Costa Customer Support after many emails sent to them. Update 11-06-2025 DHL and Costa, no support at all...DHL still holding the parcel, they say for 21 working days( i don't know why)....anyway, problem solved by card issuer.I've got my money. Thank you Visa!

This garbage company sold me a $280 pair of glasses and refused my warranty request. They used subpar glue for the rubber trim and it came off of the nose and arms. The lenses and frames are perfect. These glasses are useless as they denied responsibility. Update:: Costa sent me a dead end reply. They asked me to contact them and didn’t respond. They don’t care about their customers.

I have been trying to get replacement lenses for 3 days multiple chats per day. Rincon glass lens cracked no damage to frame and no scratches on glass. Not sure how this happened.... Do not want anything for free and I'm willing to pay for replacements but do not want to send off. WOW customer service has went down HILL......... Just sent an email 2 different time to the address from COSTA response and it comes back undeliverable...... WHAT A JOKE

385$ sunglasses and can't talk with or send glasses to a human for warranty. They want to charge me ANOTHER 140$ for warranty!! I'll find different brand.

My order YTOCS0620250424ZGP33383106, the customer service is trying to give me 30% off and keep the incorrect shipped glasses instead of sending the correct pair. I'm tired of getting the run around. Just give me my correct pair.

Price said $177.00. Why am I paying $235?with $25.00 discount?! That doesn’t make any since. Didn’t say anything until after I already paid!!

I have purchased at least 5 pairs of Costas directly from Costa On line Website since 2013. I am not sure of the exact dates, but Costa Customer Dis-Service has those dates, plus my email, address, and credit card data. Several more via retail outlets on trips. I was included in a Class Action Lawsuit where Costa unlawfully charged for Warranty Repairs multiple times. They were supposed to send me coupons in case ( $8.99 ) Big deal ! Please look up “ Costa Del Mar “ Class Action , they have been sued multiple times with one suit yielding $ 60,000,000.00in settlement to cover malfeasance. Well, next time The Judge should triple damages! Now I need warranty service as the coatings on these lenses have failed inside and outside, frame finish has failed ( inside and outside) , and nose pieces have failed. The “ lifetime “ warranty claims are now handled by an offshore boiler room run by The New Foreign Owner Luxottica. The site demands photos, but will not accept from my I phone 12., and personal just put you on hold then hang up. So, Costa. Wanna cheat and run off an old customer AGAIN ? OK … I am already looking at The Well reviewed AMERICAN owned Company -Maui Jim’s Eyewear. I am going to buy a nice pair and show them off to all of my fishing buddies while outlining Costa’s failures. Congratulations ! Amazing. Why don’t you move to Canada ? Wrapping yourselves in The American Flag while actually owned and boiler room served offshore is despicable !