Costa SunglassesReviews of costadelmar.com

I love Costa products and have used them for years, BUT I recently tried ordering prescription sunglasses and it has turned into such a hassle I almost went to a different company had they not given me 20% off for their mistakes. The first time they said they cant make my prescription in glass and i need to reorder them in plastic. Then they couldnt make my prescription in the plastic lenses for the glasses i wanted. BEWARE prescription sunglasses can only be made for certain models of sunglasses and depending on prescription can only be made in plastic or glass lenses. They should fix this issue ASAP by showing what they can offer based on your prescription. I think this will be the last time i order from here now looking for other brands.

Most Frustrating Customer Service Ever This review is about their customer service, not their products. I love their sunglasses and their apparel. But their customer service is horrible. I have tried to order a new pair of prescription sunglasses for the past month. I had to call the customer service line 5 times to place the order. The first two people I spoke with were genuinely kind and wanted to help. But both messed up the order, and then had to cancel the order. The third time I called in the representative once again insisted on placing the order for me. They did not enter a prescription so the lab that cuts the lenses cancelled the order. I then called back once again and expressed my frustration. I placed this order two weeks earlier and now I had wasted that much time waiting on new sunglasses. This agent was apologetic and insisted on placing a new order for me, it once again was wrong and had to be cancelled. When I called back again for the 5th time a representative supposedly submitted my order. They gave me an order number but it is not attached to my account. To make matters worse I got a shipping notification a week after this order was supposedly placed. I tried to not get my hopes up, the package arrived in a huge box. No sunglasses, just a free hat that came with the purchase. I now have no way of knowing if I will receive the sunglasses the agent ordered for me, or any proof that I ordered them at all, aside from a charge on my credit card. I am literally speechless, I have tried five times to spend money because I used to think these products are worth it, but I don't feel that way anymore. I will be taking my business elsewhere.

Vorsicht vor Online-Betrug! Der Verkäufer Costa Del Mar / Luxottica Spa Group erstellt teilweise keine Rechnungen oder Kaufbelege, eine Retoure der Ware wird dadurch und durch eine fehlende Adresse sowie nicht offensichtlich zu erhaltende Retourenlabels erschwert ermöglich. Nie wieder ein Kauf bei Luxottica, Costa Del Mar etc!

Continuing calling out Costa for being a scam and having the WORST CUSTOMER SERVICE EVER. They gave me a broken link to return sunglasses and a email address that doesn’t exist acting like they care. I REPEAT DO NOT BUY ANYTHING FROM COSTA

Had my corbinas for 20yrs. The fit is amazing, the clarity is amazing. The rubber nose piece fell off. Bummer they would not repair or replace. it’s a name like this I expected better. BUT, they gave me 50% off new purchase. I just hope I get 20 more yrs out of them.

I recently upgraded to the Spearo XLs after years of reliable use from my Ray-Bans, expecting a performance boost. Unfortunately, the experience has been a letdown. While reaching for an item on a grocery store shelf, the glasses slipped off my face and hit the floor… a minor fall, nothing dramatic. To my surprise, one of the lenses shattered on impact. In all my years of wearing sunglasses, I’ve never had a pair break so easily from such an insignificant drop. For a product marketed as durable and built for active use, this level of fragility is unacceptable. I’ve owned cheaper pairs that have survived far worse. Very disappointed, especially given the price.

Costa has always given absolutely fabulous customer service and I love their products as well. Anytime I've had an issue I call them and they take care of it. And I like the fact that I can buy glass sunglasses and glass prescription glasses from this company as these are much more durable products. As long as they continue the great service they will have a loyal customer for me.

trying to make a return has been a nightmare. tried to cancel the order before it shipped, which the customer rep that I spoke to on the phone said would be no problem. only to get a follow up email a day later informing me I would need to wait until I receive the item and then send it back. keep in mind the item had not even shipped at this point. now im stuck trying to return the item and apparently they can't find my order ID.