Costa SunglassesReviews of costadelmar.com

Warranty is Useless Barely bumped my head on my wife's car and the frames broke. Lenses were fine, and I was still within the two-year warranty-but Costa wouldn't cover it. If that's not protected, the warranty means nothing. Basically tells me their $550 glasses are suppose to brake easily!!! Would not recommend to anyone!

It really sucks because I’m a charter captain and have owned 6-7 pairs of costa glasses. Well no more. It never fails a few months after purchasing them the rubber on the side starts to pop off. Bought some with the least amount of rubber and the nose section has supports you can adjust. Well the rubber falls off and now you’re stuck with metal sticking into your skin. Send it off to the warranty department and it’s not something the cover. Looks like I’ll go with smith glasses now. Better quality better lenses and better customer support. Hope this helps with individuals looking into buying glasses.

I have owned countless pairs of Costa's and have only ever used Costa Del Mar over the last 25 years. I was a professional guide for over 15 years in which 10 of those years were spent in Alaska. I loved the product and the customer service. I recently broke a 15 year pair of glasses and submitted a warranty and was denied the help they guaranteed when I purchased the product. You would think if they changed their policy that they would honor (grandfather in) the product that was purchased under "lifetime" warranty. They offered me a 50% discount on my next pair which seems a little bit like a joke being as how I was in Bass Pro last week and they were offering a 40% discount. Guess they are having a hard time selling the product. Not surprising. I sent an email expressing my concern about the customer service and if this was how they were going to honor their product that I may need to go explore other products that take care of their customers and to no surprise after a little over a week I have yet to hear back from them. To say very disappointed is an understatement. EDIT: Very generic response as this is the same exact reply that every unsatisfied consumer/customer has received. Just for confirmation that this long time product is definitely moving the needle in the wrong direction. If you are wanting to regain trust... You guys have my contact info. Which I don't expect to hear anything from y'all. Just fore warning to anyone considering to do business with y'all. Farewell old friend.

FADING & DISCOLORATION of FRAMES Bought blue costa frames in 2022 and within a year they had faded to a merky yellow/green color. Thanks to Costa they were replaced in 2023. In 2023 the frame cracked and frame was also fading in color, but thanks Costa for replacing. A year later the frame is once again fading but won't replace because of the original 2 year warranty purchase policy. All three pairs faded....something is wrong with the quality of this frame. How many of these frames has Costa had to replace?

Made online order and paid for expedited shipping. Order has shown as shipped for over a week. Tracking number given comes up as invalid. Now I have no number to call for support, the chat bot is not working. This company has the worst support and follow up of any I have ever dealt with. They have gone out of there way to make sure you cannot get a hold of them or hold them accountable.

I won't buy Costa or Oakley glasses because they don't keep simple parts available for glasses. It's awful they will carry some parts but not simple nose pieces. So I won't promote them to anyone. Ridiculous. I was told they have replacement lenses but not nose pieces, can't even buy.

I've been a long time customer of Costa del Mar, these sunglasses were given to me after I experienced a severe car accident and my glasses were stolen. I've never had the experience with Costa Del Mar not covering the warranty as in this case, especially because it is a manufacturing defect. Clearly the rubber TPU elastomer has come off the frame as I pictured. Please reconsider covering the warranty or I will escalate to the company's higher management level. Clearly you do not want me to take this matter to the media as a disappointed customer of your product.

Love my Costas - got them as a gift for my birthday and use them every time i'm out on the boat! Great quality and very comfortable