Costa SunglassesReviews of costadelmar.com

It’s the customer service that’s really bad here. They’re super friendly but nothing gets done and they ghost you by long holds and no replies. I tried to make an adjustment to a prescription glasses order just hours after ordering on a late Sunday night. The first chat associate told me to just email my rx and changes and it would be done, the next associate said it can’t be changed and the third said they’d cancel it and I could reorder. Neither happened. Then me and my insurance company called and spent hours on hold with no one ever returning to the call to help us. Then an associate said I could cancel thru an email inquiry but now has ghosted me. The products seem nice but I wouldn’t ever order again in the event something isn’t right or need to use the warranty.

I've had my c-mates for about 2.5 years. The rubber that goes around the nose area starting coming off, then broke off. I contacted Costa to see if I could get the replacement rubber. What i got was an offer to purchase another pair at a slight discount. These glasses were $400! Ill never purchase Costa sunglasses again, nor would I recommend Costa sunglasses to anyone. Extremely expensive and disappointing.

Extremely Disappointed – Quality and Warranty Are a Shadow of What They Used to Be I’ve owned multiple pairs of Costa Del Mar sunglasses over the years and used to swear by the brand. Unfortunately, that reputation no longer holds up—especially since the company was sold to new ownership. My Costa Reefton Pro, which comes with a premium price tag, has been a massive disappointment in terms of durability. For sunglasses marketed toward serious outdoor use, the frame quality is unacceptable. Normal wear led to issues that simply shouldn’t happen on a product at this price point. These do not feel like “performance” sunglasses anymore—they feel cheaply made and fragile. What’s even more frustrating is the warranty process. Costa’s warranty used to be one of the best in the industry. Now it feels restrictive, slow, and designed to deny claims rather than support loyal customers. Even with a legitimate issue, the experience was exhausting and left me feeling like the company no longer stands behind its product. The biggest letdown is the shift in brand values. It’s painfully obvious that after the sale to new ownership, cost-cutting has replaced quality and customer service. You’re paying premium prices for a name, not premium craftsmanship or support. At this point, I can’t justify recommending Costa Del Mar to anyone. There are better-built sunglasses on the market with stronger warranties and companies that actually care about their customers. Just purchased a new pair of BAJIO sunglasses because they are do it the right way. Costa may still sell its old reputation, but based on my experience, the Costa I grew to love is long gone. Buyer beware!

Buyers Beware. I purchased my 4th and Last Pair of Costa Sunglasses. I own the latest pair for 9 Months and the Left Wing of the sunglasses at the tip behind your ear was bending outward. I contact Sun Glass Hut at Bass Pro Shops where I purchased these $300+ Glasses and they sent me to Costa. Sun Glass Hut said they never saw that before. I sent 8 Pictures and typed a Novel to Costa because that's what they require and they denied replacing the Sunglasses because they say it was out of warranty. The warranty is 2 Year Limited. I Purchased them 9 Months ago. They only thing they offered was a replacement pair for $225. They wouldn't even take the sunglasses back to see that this was a product Defect and Not a User Issue. By Far this is the Worst Company Customer Service I've Seen in Years. If you have ANY Issues with their Products you're Basically Screwed Because They Don't Care. I Hope You Consider Other Sunglass Companies as Costa is the Worst Option for you.

Impossible d'etre remboursé 9 mois apres le retour de ma commande. Des agents incompetents me menent en bateau toutes les semaines de maniere differentes. L'enseigne est malhonnete ou sombrement incompetente et les lunettes sont beaucoup trop cheres pour ce qu'elles sont.

Suite à un retour de ma commande car la paire de lunettes était trop petite pour mon ami. Je n 'ai aucune nouvelle depuis le 27 décembre malgré mes deux relances. Le remboursement n'est toujours pas réalisé. C'est un cadeau de noël et j'aurais voulu lui recommander une paire dès que j'aurais reçu le remboursement de la 1ère paire. Je suis rendue (le 26/01/2026) au 5ème appel....On tombe sur un service client qui comprend rien...qui ne fait rien...POURQUOI COSTA DEL MAR ne rembourse pas ses clients lorsque les produits sont retournés ??? On nous accuse presque de ne pas avoir retourné le produit....C'est une honte !!! Je suis très déçue...J'ai perdu 122 euros...Fuyez ce site !!!

I have had Maui Jims and Ray Bans, the Rincon was my first and last pair of Costas. The glasses look nice when you get them (feel very cheap) and mine started to fail less than 2 years from purchase. On both lenses the sides are showing a rippling effect. It isn't in my field of vision yet, however, I think it is only a matter of time - both lenses are damaged. I only clean them with warm water and soap then dry with microfiber towel. These aren't even my daily worn sunglasses, I use Goodr glasses for yard work and running. These are truly overpriced Goodr sunglasses, they feel the same and the lenses don't appear to hold up any better. I was hoping for a better outcome, save your money and look somewhere else. I tried to post a review on their website and its locked out, you have to do it through this site. They cherry pick the reviews of their glasses to show on their website. I was surprised, but not really, to see on Trustpilot a 3.1/5 rating out of 1400 reviews or whatever and on their site the Rincons are 5/5 with 24 reviews. Switch and bait crap. I also tried reaching out directly to them and gave up frustrated because they limit you to two sentences when writing them

Prescription sunglasses and regular glasses were sent with incorrect prescriptions. Returned all 4 pairs. I have now been waiting months for a refund back to my credit card. Have called 6 times. Each time they say they will send email confirmations and the money will be refunded within 24-48 hours. That was 1,510 hours ago and I still have no resolution. Have been a Costa fan for decades, and the products are "A" quality. But the service side is an "F"!