Costa SunglassesReviews of costadelmar.com

Do not buy Costa's they do not stand by their warranty. My glasses had a mysterious crack in the lens less than three months old. Sent warranty claim they said it was not covered. I will never purchase them again. The only reason to buy high end sunglasses is the warranty.

I have a pair off glasses from costa I hardly used on both same issues the lenses shared faded can’t see a thing the quality on this total trash .back and 2021 obtain this as a gift not they no longer have lifetime warranty so they asking me to pay for replacement why will I pay if I will run into the same issue down the road best bit stay away from this brand products are total garbage no wonder they charge warranty policy 👎🏻💩

I’m done with this company. SAVE YOUR ORIGINAL RECEIPT!!! Repair to nose pad denied. Horrible customer hservice service. Use other brands

Wader glasses are trash manly cause of lack of quality and they no longer have a life time warranty. I have to come to second website to write a review which just shows how down hill this brand has gone down hill , do not waste your time

I accidentally ordered the wrong size. Your site makes it very difficulty to change/edit the order afterwards. You could take lessons from Amazon.

Most frustrating online purchasing process of my life (58 years old). I applied my vision insurance to the buying process and it was anything but straightforward. First off Luxottica/Costa was offering free, expedited shipping and free “ responsible shipping”, when I got to check out, it would not allow either to be selected. Going through the process a few times the price for the glasses changed multiple times. $25 engraving was an option, but did not show up at checkout, I have no idea if it will happen or not. Final price was $258, when I confirmed my cart, the price changed to 308 with no explanation, the price also did not add up correctly on the sales slip. Waited an extra day and try it again, Luxottica was now offering a free shirt, nice right? No! Couldn’t change the size…AND WORSE at checkout you could only use your eye insurance for one item and the Luxottica website would not let one remove the free item! Therefore, I could not use my insurance benefits, almost tripling the cost. Waited another day for the free shirt offer to go away, was able to complete the process this time, but the numbers still did not add up correctly, AND The free shipping offer, expedited and responsible, had lapsed. I will reach out to customer service Monday morning. I take sunglasses very seriously, and have been a big fan/user of Costas for 25 years. Hopefully the Internet experience with multiple glitches isn’t indicative of the quality since Luxottica bought them out.

I’ve had the same pair of glasses for almost 11 years now I can’t replace the same pair this is ridiculous.

Let me first say that I love Costa Del Mar’s products. Their apparel is excellent and very fairly priced and their sunglasses are high quality and last forever! My issue with Costa is their customer service, specifically their Crew Points reward program. I have been ordering from them for at least two years and have enrolled in the program multiple times. I get daily emails from them for the program and all their specials. But I cannot find where I am getting their points. When inquiring today, they told me I wasn’t enrolled and they could not back-credit for the thousands of dollars I have spent with them. This is unacceptable to me. Luxottica just refused to do anything to satisfy me. I will be reconsidering whether to continue to shop with them, no matter how much I like the product.