CosmeticrxReviews of cosmeticrx.com

Paid for their Latisse voucher on Groupon (pre-paid) and they have still refused to ship it, it has been a MONTH. They kept saying "we are so sorry it'll be resolved within 24 hours" said that 4 times then just stopped responding. They are a SCAM with pre-paid orders, they take the voucher and never send your product. BUYER BEWARE.

I was not contacted to discuss the medication and my current dose, they just sent the medication. The dose they sent was wrong. I emailed them multiple times and received no response. I tried calling the phone number on their website, which very cleverly disconnects after the first ring. I found another phone number on the internet which leads to a recording saying to send an email to the support team. I tried to cancel my membership/delete my profile, because why would I give my money to a company that is so unresponsive? Turns out, there's nowhere to do that. I tried to take my credit card information out of my profile so I wouldn't be charged again since I can't cancel, but you can't do that either, can you? So I set my charge limit to $1.00 so they wouldn't be able to process any payments. And low and behold, as soon as they got that decline notification they emailed me. They've been emailing me every day since about my payment declining, but not about getting my prescription wrong. If it acts like a scam, walks like a scam, and smells like a scam, it must be a scam!

Put in an order and not only was it quick and easy, they got back to be in less than a day to go over everything and verify my order! I spoke with Melissa and she was very helpful! Excited to begin this journey with them!

Cosmeticrx.com sent products to me that I did not order. Then I had to go stand in a long line in the post office to return it. Even tho they got it back they did not credit my account and I had to dispute the transaction with my cc company. Also the customer service was horrible, then non-responsive.

This place is terrible. I suggest you try anywhere but here. They sent medication with dosage strength way too high. I contacted them they have done nothing to fix the situation. They have the doctor replying to messages. This issue has been going on for 3weeks. 9/10-today 9/24/2025

Terrible customer service. Asked for a phone number multiple times, never given. Would send a message and wait day after day for a response that didnt answer my questions. Charged my card the full $299 even though I bought a Groupon. Definitely a scam company... would recommend you stay away!!

From my experience the customer service was excellent Melissa was very helpful in guiding me through the process and it went smoothly, I received my product in a timely manner, properly sealed and have enjoyed it this far. I will be repurchasing!

Melissa called me and helped me with diet support and tips and tricks to help me get started. She was super sweet and helpful making the experience an exciting start to my journey.