Mark G.
Very poor service
Very poor service
Response from Cooper CasesSep 27, 2019
Dear Mark Gowdy, Thank you for taking the time to write a Trustpilot review about your experience. Providing excellent customer satisfaction is very important to us and understand that your time is valuable. In the same manner, my apologies that your initial experience did not meet that standard. Unfortunately, our logistics team do not operate on the weekends. USPS took charge of your package only on September 16th (Monday) at 12:05 am. Standard shipping within the USA is 3-7 business days. I can see a successful delivery in the evening hours of September 19th. I want to ask if the package received is in perfect working condition? I will love to hear from you and welcome any comments to improve our service. I have emailed you to see if can discuss this further. Best regards, Erma Head of Support Cooper Cases




