Cooper CasesReviews of coopercases.com

Our keyboard from Cooper Cases started to have a problem with some of the keys not functioning. I Went to their website and started a “chat” with Marj Ramas, one of the service reps on line at that time. She walked me thru a few steps to try to solve the problem including a reset procedure. After about 10 minutes of typing notes to Marj it was determined my keyboard was toast. She looked up the purchase date and found it was over a year out of warranty. I was assuming that would be the end of the conversation but Marj asked it she could have a few minutes to see if she could find some help for my issue. After a few minutes Marj came back online with an offer of a free replacement keyboard (including free shipping) to solve my problem and keep me as a satisfied customer. WOW—talk about great customer service. This was way beyond my expectations and I didn’t have to go thru 5 different customer service folks to get a response! I would have been happy with a discount on a replacement unit.

I previously owned a Cooper Clamcase for approx. five years and was pleased with the performance. After multiple drops on construction sites the case cracked at the corners and along the hinge. The charging port finally quit working, although the keyboard continued to function until the battery drained. Prior to purchasing a new case I contacted customer service with a few questions. Marj Ramos provided quick and helpful answers for me. She continued to stay in touch after I placed my order to ensure all was as promised by Coopers ordering dept. I have been using the new case for about a week now and it works fine. Appears to be a good deal for the price. A few issues to be aware of: 1. The new case only opens about 120 degrees as advertised. My previous case opened 180+ degrees which was a nice feature. 2. The new case is lighter than the previous case but appears not to be as well built and sturdy. As I am hard on my iPad, I hope it holds up. 3. The previous case was available only in white and was difficult to keep clean. The grey (aluminum) color is a real plus. 4. The case fits my 4th generation iPad like a glove.

The only issue I had was trying to communicate with you

My cover arrived far quicker than I expected. After paying for standard delivery I was very pleased to receive it in Australia after less than a week. My delivery was double boxed and bubble wrapped and the cover looks and feels excellent.

I received a wrong product. But the company quickly refunded in full for the product. This way, I did not have to return everything (I ordered a couple of other products to get free shipping). I still hope it has a keyboard case with a purple suede interior, though. It looks nicer than one with a black interior.

My product came quickly and safely packaged. We own another case for our iPad Pro 12.9 Gen 3, which is impossible to find and we love it! Our son has cerebral palsy and sometimes drops his iPad; these cases have protected them each time.

I was really pleased with your service and product.

Your service was great - I appreciate the quick delivery. The product is good. I wish that the Shift Key on the right side of keyboard was a bit larger. Its easy to hit the Up Arrow key when using shift. I take sales call notes & tend not to look at my keyboard or screen when typing and then later discover every thing is jumbled due to inadvertently hitting up arrow instead of shift. This case does not fold all the way back. This would be a nice feature to consider adding as well. I use my iPad for customer presentations and signatures. Not having this flexibility is a bit inconvenient/awkward. Besides that, I like the product and feel that the protective quality will be good.