Nancy Gray M.
broken keyboard
I started with a email, that the keyboard was defective. Got a keyboard replacement and am very happy the service that I received.
Response from Cooper CasesDec 23, 2019
Hello Nancy, Thank you for the review. Please accept my sincere apologies that the keyboard is not working as expected. This is genuinely unintentional. I want to assure you of our 'peace of mind' guarantee. Letting you know that we stand behind the products we retail and that we value your loyalty to us. I can see that we have arranged a brand-new replacement. The keyboard cover will be dispatched first thing in the morning. Hopefully, this will help improve your buying experience with us. I will be in touch within the day to provide the tracking information of your package. Thank you for giving us another chance and will be looking forward to your reply. Sincerely, Erma Head of Support, Cooper Cases




