Nancy S.
If i could rate 0 I would!!!
If i could rate 0 I would!!!! I ordered a light in April for Mothers Day gift, their tracking says it was in Bloomington on 6/19th, today is July 3rd and I still don't have it. CoVID excuses are BS because I have ordered other items across seas and have received them without delay..UPDATE: received 4 months later. Still would not ordered from in future. They should advertise poor production and delivery time due to COVID, or spend a little more for shipping and nit send via USPS. They offered a $5 refund, ha ha and a discount coupon. NO THANKS.
Response from CoolightboxSep 23, 2020
Dear Nancy Subik, We wish to extend our sincerest apologies for this issue. We are trying our best to deliver the lovely item you’ve chosen to you as soon as we can. However, due to the effect of COVID-19 virus pandemic, both manufactory and logistics companies are lack of workforce. Please kindly understand and allow some days for shipping time, we do hope you can receive it soon. Also, checked for you, your order was just delivered, did you get it? I'm really sorry for the long delay. Just hope you can give us a chance to communicate with you. Please believe us, communication can solve anything. Our serviceman via email address: [email protected] Yours Sincerely, Coolight-box