Liz A.
I ordered something on the 24th…
I ordered something on the 24th November. Still not got it. Been in contact with them. Said it is in transit. But hasn't moved since 5 December. It is now January.... Just want it as it was a Christmas present. 6th Jan I have just got my order. Bit battered but all in one piece.
Response from CoolightboxJan 8, 2021
Dear Liz Allaway, We wish to extend our sincerest apologies for this issue. We are trying our best to deliver the lovely item you’ve chosen to you as soon as we can. However, due to the effect of COVID-19 virus pandemic, both manufactory and logistics companies are lack of workforce. I'm so sorry for the shipping so delay, but it's fine that you received it! I'm sorry to hear that it is "bit battered", because we did carefully check the order and the package to make sure everything was in good condition before shipping it out, I suppose that the damage might have happened during transportation. But I' m still very sorry for the inconvenience this has brought you. If that item is damaged, please contact us for a replacement. Just hope you can give us a chance to communicate with you. Please believe us, communication can solve anything. Our serviceman via email address: [email protected] Yours Sincerely, Coolight-box