Susan M.
Updated
I would actually like to leave a 0 star review. I ordered a item for Father's day in April, it hadn't arrived by Father's day in June, I tried to track it and the item wasn't found, I contacted the company and they asked for patience. It is now August I contacted the company again and asked for a refund, they said no but would offer me a coupon. I will now have to contact my credit card company and have them reverse the charge. UPDATE - after posting my review the company contacted me and offered to resend the item. They resent it and I received it in under 2 weeks. It is very nice and works.
Response from CoolightboxSep 23, 2020
Dear Susan Melanson, We wish to extend our sincerest apologies for this issue. We are trying our best to deliver the lovely item you’ve chosen to you as soon as we can. However, due to the effect of COVID-19 virus pandemic, both manufactory and logistics companies are lack of workforce. Please kindly understand and allow some days for shipping time, we do hope you can receive it soon. Just hope you can give us a chance to communicate with you. Please believe us, communication can solve anything. Our serviceman via email address: [email protected] Yours Sincerely, Coolight-box