CoolightboxReviews of coolightbox.com

My order got delivered a few days ago, however, there was a 1-day delay from the original delivery date. Overall it went well, i have no complaints.

I would never buy from this company again. The product they make is inferior and their service is horrible. I ordered garden flowers that were flimsy and arrived in boxes that were crushed because they shipped them in a plastic bag. The return process was painstaking. The address on the shipment's paperwork was not the one you send the product back to. I had to keep emailing them just to get an address to ship the product back to. BTW, you pay to ship back the product, $18.81 added cost to me. They have had my return for 8 days now and I have yet to get a reimbursement. When I pressed them for the money, they said that my package wasn't the only one in their warehouse and I should wait another day. That day has passed. I just hope I get some money back.

If I could give 0 stars I would. Do NOT give this company any money. You will likely not receive your items. They will give you the run around with robotic emails from their customer services department asking if you can wait longer, offering coupons for your next purchase. It's all lies. They're likely not going to send you anything. I work in customer services myself and can't quite believe how poorly my concerns have been responded to. I now have my credit card company disputing the payment and have demanded a full refund from the company. I thought I was going to get 3 beautiful Moroccan solar lanterns for our garden. What I've actually got is over a month of deflecting, and generic emails that in no way address any of my issues or concerns. DO NOT deal with this company!!!! No shipping information, no tracking information. The item you ordered isn't in stock. Can you wait another couple of days, another week, another couple of days. Sigh. Very frustrating! Definitely spend your money elsewhere! A VERY unhappy customer here.

My product was lost by the shipper and the company would not resend or nor refund the amount spent. Numerous communication fell on deaf ears. Do not buy from a company that cannot remedy the situation.

I made a purchase on May 28th, they said they would send me a confirmation email with my order number SHORTLY. I still have not received any confirmation email, so I'm not even sure I'll ever receive my purchased lamps, even though I've paid almost 100 dollars for them... it was a present and I'm just very disappointed!

So freaking cute!! Honestly came just like the pictures and works perfectly! Definitely buying more to give out as gifts!! Love love

I love my lights. It arrived in very good time. There was an issue with one of the lights, and I contacted the company with pics & a video of what was wrong, and they sent a replacement, which also arrived in good time. I think they’re an excellent company to work with. And did I mention I love my lights???

I have two decorative solar lights. The service was good, life the lights and they work well. Would buy again!