CoolightboxReviews of coolightbox.com

Response from CoolightboxSep 11, 2021

Dear Kellee Lawler Nancy Roach, Sorry for the inconvenience. Could you please provide me with the order number? So that we can check for you. No worries, we will refund if we confirm that we have received your returned package and it's in good condition. Thank you in advance. Yours, Coolightbox

Response from CoolightboxJul 14, 2021

Dear Abbie, We are so sorry for the problems, could you please let us know the order number so that we can look into theset questions? Thank you so much. You may ordered the presale items, so the processing time will be longer. And we have some items are US warehouse stocked: https://www.coolightbox.com/collections/us-warehouse The shipping will be faster. Just hope you can give us a chance to communicate with you. Please believe us, communication can solve anything. Yours Sincerely, coolightbox

Response from CoolightboxJul 3, 2021

Dear David c, I am sorry to hear that, could you please let me know your order number so that we can check for you and provide you with a solution? No worries, if the package was lost in transit, we will resend a package. Just hope you can give us a chance to communicate with you. Please believe us, communication can solve anything. Our serviceman via email address: [email protected] Yours Sincerely, Coolight-box

Response from CoolightboxJun 24, 2021

Dear Micheline Silva, We did send the order confirmation email to your email, and when you sent us an email about the order, we replied to you in a timely manner and we resent the order confirmation email to you as well, but you never reply to us. Please check out your email junk folder. Regarding the shipping, I am sorry for the delay. It's still in transit. We are trying our best to deliver the lovely item you’ve chosen to you as soon as we can. However, due to the effect of COVID-19 virus pandemic, both manufactory and logistics companies are lack of workforce. Just hope you can give us a chance to communicate with you. Please believe us, communication can solve anything. Our serviceman via email address: [email protected] Yours Sincerely, Coolight-box

Response from CoolightboxMay 5, 2021

Dear Dean Rechek, Sorry for the delay. I'm sorry but only one part of your order was ordered from our US warehouse which will have a faster shipment, but the 2nd part is not, we did ship it out and this part has been delivered on 3/5 as well. Please track it again, thank you. This part was shipped on 12/4, it took 15 business days to arrive, which is within our stated time limit: It will take about 15~20 business days to arrive as we stated this in our store: https://www.coolightbox.com/pages/delivery-time But I still hope it could be arrive sooner. We are trying our best to deliver the lovely item you’ve chosen to you as soon as we can. However, due to the effect of COVID-19 virus pandemic, both manufactory and logistics companies are lack of workforce. Regarding the first part which is broken, I'm so sorry for the damaged to the glass ball, because we did carefully check the order and the package to make sure everything was in good condition before shipping it out, I suppose that the damage might have happened during transportation. But I'm still very sorry for the inconvenience this has brought you. Also,we have now improved the packaging of the product to reduce the possibility of damage during transportation. And we already contacted you and stated that we are willing to send a replacement glass ball, but then you said you had contacted my credit card and am DISPUTING the charges, which will freeze the payment so we are not able to send that before you close the case. Please understand, thank you so much! Just hope you can give us a chance to communicate with you. Please believe us, communication can solve anything. Our serviceman via email address: [email protected] Yours Sincerely, Coolight-box

Response from CoolightboxFeb 1, 2021

Dear Kali Kimball, Sorry for the delay. Firstly, I'm sorry for the out of stock item, but we did ship the rest before you told us to cancel them. And the shipping method of your order is a Standard Shipping, which will take about 15~20 business days to arrive, and we also stated this on our store: https://www.coolightbox.com/pages/delivery-time But I still feel so sorry for the delay. We are trying our best to deliver the lovely item you’ve chosen to you as soon as we can. However, due to the effect of COVID-19 virus pandemic, both manufactory and logistics companies are lack of workforce. Just hope you can receive it soon! Just hope you can give us a chance to communicate with you. Please believe us, communication can solve anything. Our serviceman via email address: [email protected] Yours Sincerely, Coolight-box

Response from CoolightboxSep 23, 2020

Dear Mel Morandin, We wish to extend our sincerest apologies for this issue. Checked for you, you sent the email to us on May 15th, and we replied to you two days later. We asked for some photos of the defective light, but got no response. We just sent an email again, please check your email inbox as well as the spam folder, we will give you a solution, just hope you can give us a chance to communicate with you. believe us, communication can solve anything. Our serviceman via email address: [email protected] Yours Sincerely, Coolight-box

Response from CoolightboxSep 23, 2020

Dear Mrs Davida Golden, We are so sorry for all your inconvenience. Two weeks ago, we sent out your original parcel, but unfortunately, it was returned by the post office for unknown reasons. Then we did the reshipment soon, but unfortunately, it was returned by the post office again. We asked if you want to do the shipment again, you just want to cancel to order, so we canceled it and refund your money. Sorry, we wish to extend our sincerest apologies for this issue. Just hope you can give us a chance to communicate with you. Please believe us, communication can solve anything. Our serviceman via email address: [email protected] Yours Sincerely, Coolight-box