CoolightboxReviews of coolightbox.com

UPDATE: Since my last review I’ve received and corresponded to numerous emails. I’ve requested a refund for a missing and a broken product several times. They don’t listen to their customers. I finally had to dispute the charges with my credit card to get my money back. Their customer service is nonexistent. They tell lies to you stating that items have been shipped, that in fact have not, and are sitting in a warehouse in China when tracked. I cannot state this enough, DO NOT GIVE THIS COMPANY YOUR BUSINESS!

I bought decorative lights for my backyard they are so cute the flowers look so natural around my waterfall a d I also bought the solar wind chime and hung it in a tree my neighbors love all my new additions to my yard

I received my "Moon" light and I just simply LOVE IT!! Soo beautiful how it shimmers at night. I will be ordering other lights in the near future.

I was most impressed with both of these lanterns. They work very well and provide beautiful designs on the concrete patio. I am very happy with my purchase so far and would definitely love to buy more. Absolutely gorgeous and lightweight.

I have had the worst experience working the this company. I only ordered over $167 worth of products for Christmas. I paid extra for shipping so my order would be here within 10-14 days. Which gave an extra 5 days just to make sure I received all 7 gifts for my family got here on time. I placed my order on December 27th. On the 28th I received an email that the over sold their items and I would get a refund. I was refunded for 1 item of $17. I have asked for a refund of all times, this company has given me the run-around and keeps saying my items have shipped. Here I am the 28th of January and no refund or items I paid for. I don't need them now though. This company robbed me of $152. I received a response today saying my items were in Chicago. Well the company said they were in Chicago on January 14th. But then 2 days later that tracking was gone and replaced with china's tracking that it hadn't even shipped and that the shipping label had only been created. So here I am out this money and no product. Never again will I order from this company. I have all backup email to prove what they have done the me. I paid them with paypal credit. I just spoke with paypal and they are filling a complaint and taking over the issue and stopping the charges on my card. Update: I just received a very damaged package with broken products & they still won't refund me for the broken products either, not to mention all the other issues, with what I received. Items are damaged, not as described and cool lightbox, stole the pictures from 3 other legitimate online company's that sell the actual real item.  fairiesandgnomes.com & bigmouthinc.com & moodlab.store. This company took my money sent me fake products, 3 out to of the 6 are broken & none are as described.  I have pictures of the damaged items, damaged packaging, and have used a rule to show the items are not as described. I have sent these pictures with the damage/issue for each and they told me they didn't see a problem. Literally I have one that is missing pieces of it. They must be blind.  I wish I could upload pictures for everyone to see so you will know not to buy from this fake company.

I ordered something on the 24th November. Still not got it. Been in contact with them. Said it is in transit. But hasn't moved since 5 December. It is now January.... Just want it as it was a Christmas present. 6th Jan I have just got my order. Bit battered but all in one piece.

I ordered these products as Christmas gifts so haven't actually seen them in use. I am very excited to give them as gifts as they are beautiful and will fit the individuals receiving them perfectly. If I win this gift from you, I will place an order so I can proudly display a light at my house and spread the word on where it comes from!

4 star for customer service as far as fast responsiveness, low stars for product quality and shipping. First order was delayed. Advised it was lost in transit and would reship. It was 2 solar lamps which finally arrived 3+ months later. One did not work. They replaced it, but very poor packaging from Chine to Canada caused it to arrive as shattered glass. Finally they agreed to refund me for the 2nd light, but now I have the first which doesn't match anything.