CoolibarReviews of coolibar.com

Clothes: (sent by a more reliable vendor) Unsuitable for warm weather - hot, non-breathable. Company: Purchases never arrived. No refund. Customer service response - inappropriate and unprofessional. Otherwise no response. Hefty import charges, (hidden in small print). Spammed by site, after requesting to be removed from mailing list.

I bought the "Women's Convertible Boating Hat" in size S/M. It was huge. I assumed they had sent the Men's version of the hat by mistake. It turns out the hat is "unisex" and not a Women's hat at all. I asked for a refund and return since their description of the product was wrong. The refused to pay for the return shipping and charged me $8 to return it. FOR THEIR MISTAKE. Their customer service took weeks to reply. On Amazon, they do free returns, so it very strange that when buying directly through coolibar.com I get burned. NEVER DO BUSINESS WITH THIS COMPANY!

I had given my daughter in law a gift certificate from Coolibar—I had called them and paid by credit card over the phone. A year later my daughter in law had still not used it because when she tried to use it, they said they weren’t accepting gift certificates. Then Covid hit and they weren’t taking any calls. I waited until about a month ago and I got through on an email and received an answer saying no gift certificates, but there was a phone number on it so I called. Went round and round with the lady who thought I wanted to use a visa gift card. Finally got it through her head, but then she insisted I had to pay the WHOLE amount of the item and then the amount of the gift certificate would be credited back. I objected, but finally gave in so my daughter in law could at least get something! Hat was delivered 10 days ago, but still no credit on my bill!

Customer service sucks. When you try to return a product suddenly, you get disconnected on the phone, they claim they never received the product back or that it is in their 3 day return quarantine. But it has been almost a month!!!

There products are cheaply made and fall apart easily. I’ve had a hat that literally was disintegrating and shirt that ripped. Another garbage product that’s not cheap.

This has got to be the most frustrting company to deal with when it comes to getting a refund. I made the mistake of purchasing for the first time on january 15th. I called right away to cancel my order because I ordered the wrong item and they told me I had to wait to receive my order and then send it back for a refund. I received my order January 22 and sent it back to sender the same day. Today is February 20th almost a month later and I have yet to get a refund. Everytime I call I keep getting the run around on how it takes 3 full weeks to recieve a refund. It's been 30 days and I still don't have anyone that can help me and tell me where my refund is.

wow.... wish I had seen these review before purchase. I purchased a bunch of items but two shirts for my husband a size small were so long they could be a dress on him. and a few others items. about 25% of the order. I returned it on the same day as another item I returned to another company on the same day. the other company let me know the return was on the way and today let me know it was received and I received my credit. since I had not heard anything from Coolibar I called them. the person I spoke with was not understanding my question. when I explained she was not understanding me she became rude and would not let me finish a sentence. when I asked her to let me finish my statement then she just stayed silent. when I asked if she was still there she stated she just wanted to make sure I was finished. I then asked her her name again and she would not give it to me. she eventually did and when I asked her to let me speak a supervisor she said there is no supervisor. I kept asking for a supervisor and she said she would hang up on me and then she did . when I called back and asked if there was a supervisor I could speak to the person informed that that there is a supervisor but she was out for the holidays but transferred me to her voicemail. so to date I still don't know what the status of my return is. hoping I hear from the supervisor. this person who was to provide "customer service" really should not be in this job.

The items I ordered were great but just want to put a word of warning out there for international buyers. They will charge import and duties on the full amount of your order. That particular bit of information I found only by digging in the site after receiving my order and seeing there was more to pay on top of the prices I already had, basically the price of half my order. This type of information should be prominent on the FAQs or before you commit your order so international purchasers can make an informed decision on how to spend their money which will already be converted from US currency.