CoolibarReviews of coolibar.com

Wish I could put zero stars. My order never arrived, no resolution with the company.

Ordered a blue denim-colored golf fedora. Received an off-white xxl beachcomber hat. Seems like a shipping fee scam as they want to charge $6.95 for processing the return. Such a huge miss. I cannot believe this was not deliberate.

I had a issue with my product,after emailing it took awhile for a response but they made it right. I am a regular customer so I'm glad they made it right.

Can I do zero stars? I bought 4 or 5 items, and wanted to return 2. I read the packing slip for instructions - old school! And I did exactly as they said. I filled out the form, I put the items in the bag and I shipped it back to the address they had on the form. Just like they said. I have the tracking - they received it. But they lost it. And when I asked about it they said "you didn't use the online return system, so we don't know where the package is. No product. No return." These people are the worst. Just the worst.

I ordered a dress from Coolibar that did not match their sizing chart. It was a medium but fit like a large. I live in Canada and, before returning, I asked for a shipping label - assuming they would be covering shipping, as I asked them to do, since the dress was mis sized and, also, I had been disconnected from a call after being on hold for 20 minutes with customer service. I was about to go to the U.S. and could have shipped from there, had I known they would charge me for shipping from Canada. I sent the item with the label provided and was told that the refund would occur within 7 business days. After 13 business days, I had not received the refund. I was in touch with them, the refund ensued, but it was $40 CDN short. When I inquired, I was told that this was the cost of international shipping through a third party. They refused to refund me, told me to take it up with the third party, then said they would contact them on my behalf and I would hear within three business days. Six weeks later I'd heard nothing - when I contacted them again they said that they did not refund the cost of shipping. Back to square one. I'm challenging the fee through my credit card as their policy was not transparent re. lack of full refund. I spent needless hours dealing with their customer service. I have ordered a lot of clothing from Coolibar but I don't intend to deal with them in the future - extremely poor customer service/client loyalty.

This review is more about Coolibars customer service. I had received my order for products totaling over $300. I had a question about an item that had not shipped yet. I was on hold for over two hours and finally had to hang up because it was after 6pm east coast time by then. When someone answered my email a day later, Cristina informed me their phones had been down a WEEK. Why if your phones are down you don’t put that on your website. As compensation she sent me a 20% off coupon code-the website was giving a 25% at the time. I know they are lying about their phones being down and they are ignoring my emails now. Do better Coolibar!

product is OK but over price. too expensive. no customer service. try to call one hour keep ringing and waiting. contact email ,chat nobody answer. how to cancel order or return if you order mistake size or address.

Their products are good but their order fulfillment process is unacceptable. They created a shipping label but there were no updates over 2+ weeks and their customer service is not responsive. If they do not have the product on hand to send they really should be notifying you at the purchase screen, or send an email update. I had to do a chargeback on my card.