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Cool Frames Reviews | Read Customer Reviews of coolframes.com

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Health & Medical
Vision & Hearing
Cool Frames

Cool FramesReviews of coolframes.com

4.14,546 reviews
Vision & Hearing
2907 Ocean Avenue, Brooklyn, New York

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Cool Frames4.1

Reviews4,546 About Contact

Overall score

4.1 out of 5

Great

Average of 4,546 reviews

Distribution

5★67%
4★8%
3★4%
2★4%
1★17%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(888) 293-4755
coolframes.com
[email protected]
2907 Ocean AvenueBrooklyn, NY 11235

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About Cool Frames

CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.

Cool Frames (coolframes.com) has 4,546 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: coolframes.com
Website: coolframes.com
Category: Vision & Hearing
Location: Brooklyn, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 34% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Cool Frames reviews

4,546 approved reviews, newest moderated first

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Gabriel Schachter R.
Apr 12, 2023
Fake Cartier frames
Fake Cartier frames. Wasted 1200 usd.
Report
Karen M.
Apr 12, 2023
The price point was great
The price point was great, and it was very easy dealing and ordering the glasses with them over the phone
Report
Tony G.
Apr 12, 2023
Lenses are great
Lenses are great, second pair I have ordered and arrived as scheduled. Could add a "shipped" status when order is completed, although inquiry email was answered promptly.
Report
Joe
Apr 12, 2023
Don't Rely on Customer Service
Well... I called immediately (as in a minute) after I placed the order and spoke with a customer service rep. I informed him that the frames I ordered accidentally had an incorrect size element and was told that the element I was concerned about would make no difference. Well, it has. The glasses I received do NOT fit the way my last pair has. Pretty upset about this.
Report
Vincent
Apr 12, 2023
Outstanding and responsive customer…
Outstanding and responsive customer service. Fast turn around.
Report
Lee W.
Apr 11, 2023
Frames
The frames were exactly as advertised and ordered. Great job, thanks.
Report
Liba F.
Apr 11, 2023
I wish you had a return free policy
I wish you had a return free policy instead of exchange. Otherwise great service.
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Aquino R.
Apr 11, 2023
You send a defective product
You send a defective product
Report

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