Cool FramesCoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent
Vision & Hearing · Champlain, New York
Excellent
Vision & Hearing · Garden City, New York
Excellent
4,546 approved reviews, newest moderated first
Judy M.
I ordered on a Sunday and of course they were closed. I phoned on Tues. because I figured they'd have shipped by then since I only ordered a frame and not lenses. The recording says they are open 10 AM to 7 PM. I phoned at 5 PM and it said they were closed. So I phoned at 10:30 AM on Wed. and again they were closed. Sent them 2 emails and they didn't bother to answer either one. I should have ordered from Frames Direct as I have had excellent customer service from them.
iParcel - SP - 6.
Honestly this is the second purchase of this eyeglasses because I lost the old one and I'm still in love with it so I purchased it again ! Thank you Weem
Steven V.
I bought a pair of frames to replace my current ones. The frames are discontinued, so I would assume they should be at least discounted but had to pay full retail price. Otherwise, the frame was good.
Charles S.
CoolFrames delivered as promised. Quality product in a timely manner.
Xianqiang S.
I like it. It always takes some time to process the frames and the lens. But it is still faster than local stores. The frame and lens are in good qualities.
Waldrin (QFA3992) B.
A very good service got what i wanted.
Alex
Thanks a lot Cool Frames
Sarah G.
I love the sperry sunglasses that I ordered. However, I paid an extra $15 for two day shipping because I was moving and it took 1.5 weeks for me to get my glasses.
Response from Cool FramesOct 31, 2016
Hi Sarah, Thank you for your order! I apologize for the inconvenience caused. Two-day shipping refers to the time it takes the item to get from us to you. All orders are subject to processing times as noted on our shipping information page. I would be happy to provide you with $15 off your next order, and free two-day shipping. Please just send me an e-mail at [email protected] to let me know :) Enjoy your sunglasses!