LaToya H.
Excellent selection of frames
Excellent selection of frames. I love this company

CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Garden City, New York
Excellent
4,546 approved reviews, newest moderated first
LaToya H.
Excellent selection of frames. I love this company
Roger S.
I'm satisfied
Aaron J G.
I had purchased a pair of glasses and had to return them due size and quality was poor [no reflection on coolframes]. But it cost me almost $11.00 to return and excange for a diffrent pair. I love tje glasses i got just not the reshiping/stocking fee of $11.00.
S W L.
Ordering process was hassle-free. Frames shipped in a reasonable amount of time in a nice protective case. Would definitely order from here again.
Fedup
20 percent restocking fee . Outrageous.
Response from Cool FramesMay 12, 2017
our 20% fee covers our cost of product return, shipping from manufacturer and shipping fees to our customers that we offer at no cost. and we know this may be upsetting to our customers. we make this policy know for everyone to see prior to making a purchase. due to the fact that some people may find this restocking fee high we offer a full value exchange for another product of their liking. we also offer a full store credit with no expiration date if a customer wants to select a frame in the future.
Betz
I wanted a frame that was no longer being made. Coolframes (specifically ELI!) found the frame in the color I wanted. I was able to exchange the frame that I originally purchased for the one that I really wanted, which Eli was able top track down for me. There is really a sense of personal interaction when you contact Coolframes with an issue which makes a world of difference! Also the price can not be beat and they even accepted insurance! Great experience, great attitude from those working at Coolframes, and a great pair of glasses!
Jim B.
GREAT SERVICE- GREAT PRICES-
Farfetch Kunal G.
I did not get clear information about delivery time and Shipping information was very vague.