Cool FramesReviews of coolframes.com

Worst experience purchasing with you...why restocking fee for sunglasses too...

After 3 pairs of perception sunglasses all of them having a defect and not fitting right I have two pair sitting here and out $175.00.

CAUTION: If you are trying to purchase frames and need them right away you should call them to verify stock BEFORE placing your order. If not you will be arguing with them over a $20.00 cancellation fee UNLESS you discover the problem in the first 2 hours. I ordered frames from them and paid for "next day delivery" only to eventually discover that I would be waiting a minimum of a few days for CoolFrames to get them from the factory before my "next day delivery". In hindsight I'm doubting they have anything in stock. As best I can tell there is NOTHING they provide that is not available from your local retailer or eye doctor.

Exceptional customer service from first call onwards. I would definitely recommend Cool Frames.

I ordered from overseas (Australia). I was kept informed on every step of the process, had postal tracking, and the goods arrived in good condition and in a timely manner for less than half the price my local store was asking. I will shop through cool frames again! Highly recommend!

When the glasses arrived one arm was very loose. When I tried to tighten this the screw was stripped and can't be tightened. This should have been picked up on when the lenses where fitted.

I was stoked to come across Coolframes, because they were the only online retailer that I could find which both stocked the particular frame I was after and would ship to Australia. After getting in touch via email to confirm that they had the frame in stock, I ordered the frame. A customer sales representative got in touch to confirm that I wanted a certain option because it was not specified during checkout (skull versus cable temple). I replied with the my request (skull temple) - and lo and behold - when my order arrived in a few weeks - they had sent me the wrong option (cable temple). Not completely sure what to do now. It may be to much hassle and cost on my end to try and rectify the issue. I was also under the impression that I was ordering prescription frames - filled out my script, but the glasses that arrived aren't script. Ordering glasses online is always going to be a bit tricky - but if I needed to order glasses online again, I would probably not give them the benefit of the doubt. 2/15 would not do business again.

Quickly shipped frames with no problems at all. Would definitely buy from them again.