Cool FramesCoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent
Vision & Hearing · Champlain, New York
Excellent
Vision & Hearing · Garden City, New York
Excellent
4,546 approved reviews, newest moderated first
Andrei David N.
5 days now since I placed the order and my products were still not dispatched.... nobody contacted me to let me know why dispatching an order take so long. When I called custumer support I was informed it could take 1 to 4 days to dispatch, well that time expired and still my order was not dispatched...
Richard N.
Item was packaged well, and is exactly as advertised. Fast delivery. Excellent transaction.
Michelle W.
I ordered a set of frames on July 16. When ordering I did not select a lenses option because I need multifocal lens and intended to have them fitted by a local optometrist in Australia. The frame arrived in a reasonable time but the frame did not have any sort of lens. The frame could not be fitted without having blank lens to enable the relevant measurements to be made. I thought this was pretty poor service for people who should know that a blank lens would be necessary. Even though a blank or single vision lens was included in the price. I was charged $35 for the blank lens which has taken nearly a month to arrive. The lens arrived with a copy of the original invoice on which had said that I qualified for a gift certificate that would be generated close to the shipping date. No sign of it yet. I thought the price of the frame was good but the service was not as professional as I expected. The delay in shipping was annoying but I blame the postal service.
Roy
Fast service and a good price on my Easytwist frames.
sarai P.
I was very happy with how quick I received my frames and I love them.
Evan
Wouldn't recommend - the order was initially delayed 1 month due to stock issues which wasn't their fault. But then the order was delayed an additional 3 weeks without any communication from the company. When I finally received my order it was missing the lens cleaning kit that I ordered and the frames were a different size than what was promised on the website. I sent an email straight away asking about these issues and haven't heard back from them (over a week later). I would choose a different vendor next time when purchasing glasses.
Julian A.
Site not recommended for UK purchases Any purchases out of country ie from UK will incur a customs charge that is indicated but embedded in the terms and conditions - not easily found! Assume £25 extra for this if buying from the UK. Also delivery takes about 2 weeks!
James H.
2nd purchase - Best price, great service and arrived quickly