Christine
Restocking fee!
It's my error for not reading the fine print on the return (non-exchange) policy. A 20% restocking fee is ridiculous. I will not be ordered from this company again.

CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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4,546 approved reviews, newest moderated first
Christine
It's my error for not reading the fine print on the return (non-exchange) policy. A 20% restocking fee is ridiculous. I will not be ordered from this company again.
Richard S.
I liked that I had to sign for the delivery and not left on the doorstep.. Timely delivery, thank you
Response from Cool FramesMar 11, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us and with our delivery. We greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
David M.
Other than long delivery, frames are great!!
Sam
The turn around time was a bit longer then we anticipated. But the product was great
Kevin
Received exactly what I ordered sooner than expected and for an outstanding price.
Response from Cool FramesMar 11, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us and that it came quickly. We greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
Anthony Pola M.
Weeks have pass and still don’t receive. I don’t know what else to do
Paula C.
I love these Realtree frames so much that I ordered another pair!!
Response from Cool FramesMar 11, 2020
Thank you very much for your patronage with us! We are very glad to hear that you like your new frames and we greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
Janice N.
Great service!
Response from Cool FramesMar 11, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience with our service and we greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755