Cool FramesReviews of coolframes.com

This review is not about the frames. The frames were fine. The concern I have is with the total number of contacts by different employees. It all began when I received an email saying the frame size I originally ordered was not in stock, but the same frame was available in a slightly different size. I responded to the email by saying I would reorder in the different size. Later that day I received another email from a different person informing me of the same thing as the original email. I ignored that email assuming the reorder was already taken care of. The next day I received a voice mail from still another person telling me the same thing as the original email. At this point I thought the reorder was not made. So I returned the call speaking to yet another different person. Finally I was confident the reorder was accomplished. If you are thinking the transaction was finished you would be wrong. Later that day I received another email from another person saying the same as the original email. I ignored that email. This company needs to work on their internal communications.

I had looked on multiple sites for frames and this one had all 3! It also said easy returns. Only open daytime mon-fri Hung up on twice. Finally a real person and advised me there is a 20% restocking fee and when I complained of advertising, she stated that was way was. Was in fine print Mailed back and 5 d after receipt still have not gotten refund credit!! Steer clear of this company

quick service and good quality, will order another pair.

I have a difficult time finding small enough frames to fit my face. I was happy to find my current frames which have been discontinued on CoolFrames’ website. I received my glasses quickly and the price was great. I would highly recommend CoolFrames!

Fake sunglasses

They have a TERRIBLE return policy, it cost me $50.00 for a restocking fee and shipping fees to and from their store after getting the wrong size glasses! That is more than a third of the original price including shipping. Ripoff artists at best!

I have tried this site twice at different times choosing different frames. Both times I was let know within a couple days first the color wasnt available but another one would be so I went along with the color change. They take my money and I am waiting for my order. About a week or so later they email me that the frames are not available and pick something else. This site sucks in my opinion. I tried giving them a second chance thinking it would be different and I would rather order online during these strange times then go into a store. But they disappointed me again an wasted my time.

Super fast shipment and great customer service. Love the frames!