Cool FramesCoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent
Vision & Hearing · Champlain, New York
Excellent
Vision & Hearing · Garden City, New York
Excellent
4,546 approved reviews, newest moderated first
Pam C.
Received my frames in a timely matter. Very pleased with my first order through Cool-frames.
Response from Cool FramesJun 25, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us and our customer service. We greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
Karen E.
Excellent Service Frames arrived in record time.
Response from Cool FramesJun 25, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us and our customer service. We greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
Joseph M.
Good experience prompt delivery will definitely use again
Response from Cool FramesJun 25, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us and our customer service. We greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
KCITY
No complaints..im very satisfied with the $1200 Cartier glasses I purchased!
Response from Cool FramesJun 25, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us and our customer service. We greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
Jennifer
I ordered a replacement pair of frames and received the order in approximately 1 1/2 weeks only to find that the paperwork had my correct frames order but the frames were clearly a mans frames and the Item numbers were completely different. I sent an email to explain the issue and ask to have my correct frames expedited due to the error. It’s been 8 days now and no frames and no contact. This is my first purchase with cool frames and based on my experience will not be purchasing eyewear from this company again.
Maaltie B.
This is my first and last order for eye glasses online. Unfortunately I don’t like your return policy because you have to be responsible for the shipping and also 20% will be deducted from your refund.
GD
Lenses in the frames were the wrong style ordered.
Sheila L.
Excellent customer service
Response from Cool FramesJun 25, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us and our customer service. We greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755