Cool FramesReviews of coolframes.com

polite and fast service. thanks! jason

Overall good experience...initial delay of 2 weeks on my order, which I chose expedited shipping on so I assumed they were in stock and ready to go... great customer service though...timely and respectful replys.

5 stars for the glasses 👍 glasses are wonderful good quality. 2 stars for the rude customer no service young man he did nothing helpful. Not knowing their shipping agreement with FedEx. I paid for overnight shipping. I didn’t receive the glasses overnight because CoolFrames is only allowed a signature required on all of their deliveries per FedEx. If the person who ordered the glasses are not at home no delivery. You will have to pick your glasses up at the FedEx location in a pandemic. Per CoolFrames there’s nothing they can do about the delivery they have a hold on their FedEx account. Extremely unhelpful. So you pay for overnight delivery which if you’re not at home you won’t get. You’re supposed to take days off waiting for FedEx signature required delivery. Or go to FedEx to pick up however far away it maybe from you. If you’re elderly, sickly, handicapped you’re just supposed to figure it out and go in a pandemic to FedEx. With no refund for the overnight shipping. Never mind not being able to see without -11.75 glasses that you don’t have.

Received fast, well wrapped, great prices. I won't buy my frames anywhere else

I needed replacement frames exactly the same as my broken ones so I could have my old lenses put in them. You had the same ones at a good price and they came fast.

Very pleased, will order again from Cool Frames as needed.

They look great,feel great,and I'm happy!

Frames were bent and the lenses have cracks. I was told this is acceptable since lenses are temporary and frames needed to be adjusted. Interesting