Cook's Direct Reviews | Read Customer Reviews of cooksdirect.com

Cook's Direct Reviews | Read Customer Reviews of cooksdirect.com

Cook's Direct reviews

214 approved reviews, newest moderated first

customer
Dec 25, 2017
The Matfer Bourgeat carbon steel frying …
The Matfer Bourgeat carbon steel frying pans I ordered are great. After seasoning them with potato peels, salt, and oil just once they developed a true patina. As Cooks Illustrated said, fried eggs slid around like the puck in an air hockey game. Excellent pan. The good folks at Cook's Direct got these wonder pans to me within 3 days of the order and at the best price on the Internet. I will definitely buy more, soon.
Response from Cook's DirectDec 28, 2017
Thank you for your order and for taking the time to post a great review. We appreciate your business and look forward to assisting you in the future. Thank you!
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customer
Dec 21, 2017
Great customer service.
Yes, excellent service and unexpected generosity. I bought a frying pan and it is an amazing product, just like it was described.
Response from Cook's DirectDec 22, 2017
Thank you for taking the time to share your experience. We appreciate your order and the great review! Have a wonderful Christmas and best wishes for the New Year!
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C.K.
Dec 12, 2017
poor customer service
I ordered a pan from them and when it arrived, found out that it was much too heavy for me to use. I contacted them to send it back for a refund. They immediately replied that they would forward me a UPS label. That was a couple of weeks ago and I am still waiting..
Response from Cook's DirectDec 14, 2017
Hello, I apologize for this inconvenience. Can you give me an order number or your name and I can find the order to get the return started. Our normal processing time for returns is 3 to 5 business days. we are a little behind right now but I will process yours right away if you can give me the order information. Thank you.
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customer
Dec 12, 2017
Websire stated it would ship in 1 day
Websire stated it would ship in 1 day. When I called to determine the status of the shipment 7 days later I discovered it had not shipped at that time. I asked for a manager to call me back only to receive an e-mail update stating that my order would ship that day.
Response from Cook's DirectDec 13, 2017
We are very sorry for the delay in shipping the item in the 1 business day scope we promised. Unfortunately our fraud system was too sensitive and flagged the order causing delays in processing. Thank you for your patience and please don't hesitate to contact us if you have any questions at all. Thank you!
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customer
Nov 28, 2017
Good prices and quick delivery.
Good prices and quick delivery.
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BearGardenMountainbbq.com
Oct 29, 2017
Fast service
Fast service exactly what we needed.
Response from Cook's DirectNov 2, 2017
Thank you very much for your feedback and we are very happy that we had what you needed and that they delivered when you needed them.
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frank
Oct 21, 2017
Product was as described and was …
Product was as described and was received quickly as posted great job
Response from Cook's DirectOct 30, 2017
We thank you for taking the time to rate our service! We are very happy that we could provide you with quick delivery and that the price was right.
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kelly
Jun 29, 2017
My items were shipped out quickly and …
My items were shipped out quickly and the price was lower than other places that I have ordered from
Response from Cook's DirectJun 29, 2017
We thank you for taking the time to rate our service! We are very happy that we could provide you with quick delivery and that the price was right. Please enjoy your 18 x 26 sheet pans.
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