The Container StoreReviews of containerstore.com

Worst customer service I have ever dealt with. I ordered a laundry cart with liners and about 6 hours later emailed them asking for the order to be canceled as it was not collapsible. I was told they could not cancel it because FedEx had already been informed of the pickup. I asked how I could return it and was given an address in Texas. I then found out that to send this 19x19x30 inch box from New York would cost over $140, more than the order cost. I called to complain pointing out that it could not have cost $140 for them to ship it to me. I asked for a Supervisor and they refused to come to the phone. I was told to return it to the store but I have serious difficulty walking and cannot carry this huge box into a store. They have no return label policy at all. I wish I had never heard of them. I advise everyone to never shop with them.

placed an order on 21 March for pick up (available item) then told there was an issue and they will be back in touch. to date I have not heard from them. I wrote to the container store asking for a refund and this is the response received from a solutions specialist which is a non answer: , Debra D | Customer Solution Lead | The Container Store: Hello, Please contact the store to have the order cancelled, we are unable to cancel pickup order in this office.

I liked the store but then they closed my credit account even though I paid everything on time. Will not shop here again.

Never used the companies products but the ads they use cover up content on webpages that are so annoying I went out of my way to leave this review to assume that the annoyance and disregard is a part of the company's culture. Bad look.

Wish I had read the most recent reviews. The Company used to be reputable, but they are thinking short term. When ordered, I asked for help on phone regarding their Elfa products. They gave me wrong information! I called again, they again gave me the wrong information AGAIN assured me that the Elfa wall rack was the correct one. It wasn't!!! Now I have to pay to return ... which isn't terrible, but they won't supply a return label. There are no Container Stores near me to return said item. Plus, I am elderly so it is more than difficult to put item in the car and it is cumbersome to handle. Almost all stores provide return labels so items can be picked up ... even if you pay a fee. They will assist me. As mentioned in other reviews, Customer Service along with their quasi supervisors are not at all helpful. Have always liked the Elfa products but next time will order them direct from Elfa.com (silly me). Won't make this mistake again. And, in future, will order products they sell directly from the manufacturer. DISAPPOINTED is a mild complaint.

What’s with the cheap labels that you can’t peel off? I soaked a trash can label for two days and couldn’t get the adhesive off. Shame on you Container Store for your high prices and cheap labels that can’t be removed by the buyer. It’s pennies more for a label that peels off!

I tried to buy $4000 worth of Elfa closet stuff from the Container Store on May 29. The website said it would arrive by June 2. Perfect! Renters are moving into the house on June 15. This gives me time to hang the new closet hardware. June 1, it hasn't even shipped and I I never got an email order confirmation. So, I tried to cancel the order. No dice. I ordered everything from California Closets on June 2. It arrived 6/5. Still no order confirmation and no shipment from Container Store. And, they still won't cancel the order. UPDATE 6/10: I ordered BEAUTIFUL California Closets Everyday units on 6/2.. California Closets sent an order confirmation via email within an HOUR. 3 days later, I had an entire closetful of gorgeousness for less than 5% more than the Container Store stuff. The Container Store customer service reps said the order could be rerouted back to the warehouse once I got tracking numbers. So, the same day I received the tracking numbers, I asked for the stuff to be rerouted. All of the tracking numbers were updated with the Container Store's delivery address. Days later, I started getting delivery attempt notices. YESTERDAY, they charged my card and they're trying to deliver the closet again. I'm never doing business with Container Store again. TL;DR: Live up to your commitments to your customer, or allow order cancelations. If you do neither, expect bad reviews. When you say you're accepting a return, don't turn around and send it right back to the customer.

I usually don't have problem shopping here until today March 10, 2023 in morning at the container store in Little Rock. The cashier was argumentative and combative and eventually I had to tell her she was pissing me off and so many words to go away. Please train your employees better. I have been a shopper here for couple years now. Even if I return another person's order and had their order sent to me in email, it shouldn't be a problem and is within a return policy. Her other coworker was a blessing and got items I wanted promptly. Thus, the given star rating instead of one. I typically don't give bad reviews but this should be addressed. In the end, I've been shopper here when accounts were still pop account and not insider program. For this unfortunate experience, I'll likely shop less in store and just get my items shipped to the house. Most of the times if I do shop in store, the service was wonderful. You guys do great work in retail industry. I hope something gets addressed by this cashier. You can contact me and I'll gladly give specific details such as name and etc. My closet was made of elfa/rubber maid products. The materials they've used are ok quality some of them I do have to fix with a soft mallet since it got bent (shoe shelves) or exposed wiring in baskets. One or couple items I'll do an exchange if it isn't fixable or I got tired of fixing their products.