The Container StoreReviews of containerstore.com

I ordered $198 worth of kitchen plastic containers. Way more expensive than anyone else's, but theirs are the best. I typed in my current shipping address and billing info and hit 'complete purchase.' After a while, when my stuff didn't arrive, I checked the tracking info, and they had shipped to my old address. I went on customer service and was put on hold forever and finally hung up on. So I tried the online chat. That person, 'Natalie' immediately said it was my fault, not their problem before I even explained all the details. Once I told her that I definitely entered my correct address and it was their error, she said it was too late to fix since it was already delivered and I should try finding the people it was shipped to (in NJ--I'm in SC!) and asking them for the merchandise. This is why I wont be shopping with them ever again, and this is also why Amazon is so huge. Amazon would send me new stuff in the interest of retaining me as a loyal customer, so would Walmart. Container Store could care less!

I ordered 8 fridge bins and sadly one was damaged in transit. I contacted them and received a response almost immediately! They gave me a choice between a new item and a refund but because of the international shipping I chose a refund. Great service and the bins that arrived in good condition are amazing! I’ve also seen reviews about stuff not being dishwasher friendly but they state that on the site so carefully read that through and you’re good to go.

We decided to call the Container Store and try their design services which are free. A time was scheduled for a digital meeting and we received an email with instructions on how to connect. Prior to the meeting we were instructed as to how to measure the space and where to send the measurements which we wrote on a form provided by the Container Store. At the appointed time we clicked on the link and waited a short time before Natalie connected and introduced herself. The session began with Natalie asking questions as to the scope of the work which entailed the design for elements to be installed in small “His” and “Her” walk-in closets. After the face to face discussion the screen changed to a graphic design tool and we were able to watch as Natalie began the process by placing various elements in the first closet based on our discussion. She was obviously well trained as a customer consultant and also had a thorough knowledge of the use of the design software. The elements being placed were shoe drawers, short and long hanging spaces, ventilated shelving and ventilated drawers. It was very helpful to play “what if” by trying various elements in different spaces. It took Natalie about 3 to 4 seconds to make any change we wanted to try. After completing the first closet we repeated the process for the second closet. After about an hour we were satisfied with the design and decided to move forward with an order. The total price was $5000 less than the Home Depot bid. All of our elements were delivered over a three week period and we received deliveries from FedX and USPS every two or three days. After the final delivery we opened all boxes and inventoried items based on package slips and the original bill and every thing was there. I was satisfied with the quality. The bottom of one drawer had been crushed. I called customer service and the hold time was less than 45 seconds. The new drawer was delivered in four days. I installed the elements myself and found the instructions clear and straight forward. During the installation process I discovered that three standards were five inches too long due to my error in measuring. I decided to cut them down to size. After cutting the first standard I noticed that I cut the excess off the wrong end which rendered this standard unusable. I called customer service again and the hold time was less than 20 seconds. The agent informed me that “these things happen” and said he would send, at no charge, a new standard cut to the correct length. I would order from the Container store again and I will also recommend The Container Store to my family and friends.

I just received excellent customer service from the container store when I called about a package that Fedex delivered incorrectly. Thank you!

Purchased an order online and after waiting WEEKS, I finally received it. I wrote what I felt was a fair and honest review of the item, nothing inappropriate, but the kind of information I would have appreciated when I was deciding to purchase this item, (which had glowing reviews) My review was not accepted for "not meeting their guidelines", without stating what particular guideline I didn't meet. The review was fact based on WHY it didn't meet my needs to hopefully help someone else make an informed decision. If TCS "Cancels" negative reviews, then they cannot be trusted, and I will no longer do business with them.

I am absolutely furious with the Container Store. I placed an online order on 2/21/21 and another one on 2/13/21. The 2/13 order was supposed to ship in @10 days. On 2/25 I received an email informing me processing on the first order could take 2-4 weeks because of the recent Texas weather disaster. I live in another state where natural disasters occur with regularity so I am not ignorant of such disruptions. I asked if I could cancel the order and would instead pick up the items at my nearest store 2 hours away because I could not wait 4 weeks to receive the order. The clerk said the order was in process and could not be cancelled. The options he offered: Receive the items and then either return them at MY expense or take them to my nearest store...in my case, a 2 hour drive. I am elderly, the items ordered are heavy, I cannot place them inside my car myself nor am I willing to drive 2 hours to return them. Neither option is acceptable and this unconscionable and greedy behavior on the part of The Container Store is totally unacceptable. I’ve spent thousands of dollars thru the years on their merchandise, but due to this inflexible stance I’ll have to reconsider where to spend my money in the future. Buyers beware, this is a company that leaves customers ‘holding the bag’ when the company is inconvenienced by unplanned eventualities. Shame on you, Container Store!

I have had such a terrible experience at the Century City store and the El Segundo store. On the website the El Segundo store was marked as open. It had some items I could not get by my store and I drove over an hour to pick up some items. The manager greeted me with so much hostility. I just asked for a cart in the parking lot and she was yelling at me that they were not open. I was like, I didn't know it said on the website a couple hours ago you were. She was so hostile continued to be nasty I actually took some of my items back to another "open" store. This all could have been avoided if the website was updated. This was a weekend and I was definitely not the only person at the door expecting an open store. As for Century City, they have some of the rudest cashiers I have ever seen. This is a challenging time, I am not sure if they are being mis managed and that is why these employees at two stores are so hostile but its really unnecessary.

Bought multiple gift cards through their website. I was charged but the confirmation failed and gift cards were never sent. Have reached out to support numerous times to be told to reach out to a third-party site. Have emailed that third-party site 4 times and never received a response.