The Container StoreReviews of containerstore.com

I heard about the Container store customer service and had never had to really deal with them but recently had to call in about an order. I asked for clarification on the billing since I saw the coupon was not accurately applied and was greeted with a dismissive defensive response with the representative telling me there’s nothing she can do and that I I am the only one who mis understood the promo offer. Needless to say I will no longer be spending any of my money at the container store.

Horrible horrible customer service Do not waste time You will be left waiting and waiting Had an onsite visit for closet. Was advised the estimate will be done in 2-3 days so we can meet immediately after that and avail the ongoing discount to order No response for over 3 weeks Emails and texts done Still waiting

I would give you negative stars if that was a possibility. Cancelled this order immediately after placing when I realized it was not what I needed. Was told it cannot be cancelled, though not shipped for a couple days after. Then I have to pay to return it. When it tried to stop you from sending in the first place. Terrible customer service, no wonder your business is failing.

Elfa used to be the gold standard — a shelving system you bought for life. The Container Store just set that legacy on fire. They discontinued the Classic Elfa top track and replaced it with a “new” one that doesn’t work with the standards customers bought for decades. Translation: everything you invested in — thousands of dollars for many people — just became incompatible overnight. This isn’t progress. It’s a shakedown. The new track is thinner, cheaper, lighter — a downgrade sold as an upgrade, engineered specifically to force repurchase. They didn’t improve Elfa — they broke it on purpose, knowing customers would have no choice but to start over or walk away. That’s not business innovation — that’s manufacturer-level betrayal. The Container Store has decided profit matters more than trust, more than loyalty, more than the people who built their brand by believing in Elfa. They threw away decades of goodwill for one more quarter of revenue. And once a company shows they’re willing to do that, believe them — they’ll do it again. If you’re considering Elfa, don’t. You’re buying into a system that can be rendered worthless without warning. If they can pull the plug on compatibility once, they will do it again. You’re not purchasing shelving — you’re buying an expiration date. Shop literally anywhere else. Home Depot. Lowe’s. Ikea. A plank of wood and a rusty nail would be more future-proof at this point. Container Store broke the covenant. Don’t give them the chance to break yours.

I so disappointed in the quality of the shoe case I bought about 30 and 26 of them the door broke within weeks some days after buying them. Just don’t make since

Despite advertising 25% off branded products just to get you to click onto their website, they do not actually offer the discount. Absolute scam marketing that they are apparently aware of and just don’t bother fixing.

I ordered 4 Cambridge Drop Front Boxes from the Container Store, but they arrived with a strong chemical odor that didn’t dissipate after a week. When I contacted customer service, the supervisor, Mike, dismissed my concern, saying the odor wasn’t substantial and that he couldn’t trust my claim over the phone. I was told I’d have to pay for return shipping or drive 1.5 hours to a store. When I asked if he thought it was fair to expect a customer to travel that far to return a faulty item, he simply replied, “Well, that’s why we have a 120-day return policy.” I regret not reading the reviews beforehand—many customers have reported the same odor issue, which should’ve made it easy for Mike to verify my concern. Based on this experience, I will never purchase from the Container Store again.

The rep at the store told me he would cancel an online order I'd made before going to store. I bought it in-store instead. Before leaving he confirmed that he'd canceled it. The next day a manager tells me they CAN'T cancel online orders in the store. Nor can I cancel on the app or online. So, they're going to ship it and charge me to ship it back or I can take it to the store. There are also too many instances of damaged goods necessitating starting all over again. This company is dishonest and not being run well. I will not be doing business with them again.