The Container StoreReviews of containerstore.com

I recently had the pleasure of working with the incredible design team at The Container Store in Chelsea for a custom Elfa brand build, and I am beyond impressed with the service and dedication I received. First and foremost, I want to recognize Kathryn, Rachel, Joel, Ben, and especially Dan, who was the mastermind behind my project. Dan started and finished the design with me, showcasing incredible patience, politeness, and thoughtfulness throughout the process. His out-of-the-box thinking and smart solutions truly made the project come to life. The entire team played a vital role, especially when Dan fell ill. Everyone stepped in seamlessly to ensure that the project stayed on track. Their teamwork and dedication ensured that we received the materials on time and completed the setup within the tight timeframe I had. Their ability to accommodate my needs and deliver exceptional service in such a short span is truly commendable. I am extremely grateful for their hard work and professionalism. Not only will I be returning to The Container Store for all my personal needs, but I will also be recommending their services to my various clients and using them for my production jobs and projects. Thank you, Dan, Kathryn, Rachel, Joel, and Ben, for making this experience so positive and stress-free. You have a loyal customer in me, and I look forward to working with you all again soon! Coco.O

Great experience

Always something to find for the kitchen and they never disappoint!

I ordered 8 fridge bins and sadly one was damaged in transit. I contacted them and received a response almost immediately! They gave me a choice between a new item and a refund but because of the international shipping I chose a refund. Great service and the bins that arrived in good condition are amazing! I’ve also seen reviews about stuff not being dishwasher friendly but they state that on the site so carefully read that through and you’re good to go.

We decided to call the Container Store and try their design services which are free. A time was scheduled for a digital meeting and we received an email with instructions on how to connect. Prior to the meeting we were instructed as to how to measure the space and where to send the measurements which we wrote on a form provided by the Container Store. At the appointed time we clicked on the link and waited a short time before Natalie connected and introduced herself. The session began with Natalie asking questions as to the scope of the work which entailed the design for elements to be installed in small “His” and “Her” walk-in closets. After the face to face discussion the screen changed to a graphic design tool and we were able to watch as Natalie began the process by placing various elements in the first closet based on our discussion. She was obviously well trained as a customer consultant and also had a thorough knowledge of the use of the design software. The elements being placed were shoe drawers, short and long hanging spaces, ventilated shelving and ventilated drawers. It was very helpful to play “what if” by trying various elements in different spaces. It took Natalie about 3 to 4 seconds to make any change we wanted to try. After completing the first closet we repeated the process for the second closet. After about an hour we were satisfied with the design and decided to move forward with an order. The total price was $5000 less than the Home Depot bid. All of our elements were delivered over a three week period and we received deliveries from FedX and USPS every two or three days. After the final delivery we opened all boxes and inventoried items based on package slips and the original bill and every thing was there. I was satisfied with the quality. The bottom of one drawer had been crushed. I called customer service and the hold time was less than 45 seconds. The new drawer was delivered in four days. I installed the elements myself and found the instructions clear and straight forward. During the installation process I discovered that three standards were five inches too long due to my error in measuring. I decided to cut them down to size. After cutting the first standard I noticed that I cut the excess off the wrong end which rendered this standard unusable. I called customer service again and the hold time was less than 20 seconds. The agent informed me that “these things happen” and said he would send, at no charge, a new standard cut to the correct length. I would order from the Container store again and I will also recommend The Container Store to my family and friends.

I just received excellent customer service from the container store when I called about a package that Fedex delivered incorrectly. Thank you!