The Container StoreReviews of containerstore.com

If I could give zero stars I would. This store has the worst customer service I have ever experienced! Cost me hundreds of dollars in things that weren’t my responsibility and customer service was so rude and not accommodating at all! There are so many places that you can buy the same things from like Amazon or other companies, save your time and money and do not buy from the store.

I was always a customer at the Container stores and Bed Bath & Beyond in the Atlanta area but lately - yikes. A few months ago at the nearby Container store, I purchased several small but pricey plastic containers I planned to use for food storage. I didn't need them right away but when I finally did and looked closely at the embossed hard-to-read info stamped on the bottom of each container I learned that they all had non-food safe codes. By then I had tossed the receipt so I couldn't return them so I'm donating them to charity - someone will be able to use them for crafts, I suppose. Second: I tried returning a sheet I bought just before Bed Bath and Beyond went bust - it was still in its packaging, complete with a Bed Bath & Beyond bar code. I was glad to see the new Bed Bath & Beyond in-store Container shop, thinking I could at last return the sheet there but they wouldn't take it back saying the 30 day return policy had lapsed. I was given a customer service 800 number to call but after an over long wait I got no help from them either so I'm never shopping at either store again.

I have never been a fan of the container store. I always thought them to be overpriced and pretentious, and never found true satisfaction from shopping there. I thought the concept was good, but they never made a shopper out of me. However, they’ve bought Bed, Bath and Beyond, a store I did always like and today I ventured in to the store on sixth Avenue to buy a product I really needed. I went to the section found what I want and there were three of them all under a price tag of $14.99. Stupid me, I just assumed because a product is listed under a price, that that’s what it is. I was in a hurry and I thought didn’t have time to start questioning is this the right price or not. Then, after some confusion at where we were supposed to stand for the cash registers a woman called me over she rang me up and came to $65. I said no it’s marked $14.99 and she remarked not for this, shaking her head at me but I said there were three and they all under a price tag of $14.99. I said “you may want someone to check it out” She just stared at me. She said nothing. I said well I’m not taking it. She totally ignored me and proceeded to say “next” to the next customer. Not even an apology, not even an acknowledgment or to even help to help me. So I guess Bed, Bath, and Beyond did not make the Container Store nicer instead the Container Store has successfully made Bed, Bath and Beyond Nastier! I will try and be a little bit more entertaining in my TikTok and Instagram videos regarding this.

The container store used to be so great. Excellent customer service and knowledgeable staff, now not at all. It’s turned into Bed Bath & Beyond and is overstuffed with cheap product that will be used once and then end up in a landfill. What’s really frustrating is that twice I have placed an order on the site to pick up in store. When I enter my payment method it changes it to shipping and adds like $15 to my total. Customer service said it was a known issue both times I’ve had to call to ask. They didn’t comp shipping, they just cancelled the order for me to replace it on the site. Boo.

The Container Store should just move over to AI Bots to handle their Customer Service. I spoke with 2 separate people, both were equally unhelpful and impersonal.

They do not honor discounted items. Picked up paper towel bar from 65% shelf and asked associate to pice it. He returned telling me full price. I said that is the price before 65% off? He said yes. Took the item to the cashier, it rang up at full price. I said it was on the 65% off shelf. She said it looked new so there is no way that item is discounted. She gave me a 20% off bed and bath coupon. I bought it any way but pissed.

I would recommend going somewhere else for your closet build out. I had pieces of incorrect sizes, missing shelves, sloppy install with a promise to patch and prime. They left the closet with gobs of drywall paste underneath the brackets. I incurred extra expense from my painting contractor due to the poor work. The sales rep/designer, store manager and corporate office barely returned phone calls, made empty promises and passed me from one incompetent rep to the next with no resultion.

The Container Store’s order fulfillment system kinda sucks. It takes weeks to get anything from in store pick up, even for stuff that says is in stock in store (my guess is online orders don’t actually take from in store stock?? Or their inventory is not accurately available which is still sucky back of house management). Either way I don’t know that I really want to shop here again if it takes that long. I’ve had stuff waiting around in boxes all month in a small living space that I’ve been needing to organize with the bins from my order and it’s driving me crazy lol