The Container StoreReviews of containerstore.com

there’s a reason why the container store is failing and why most other retail outlets are as well. It’s the staff. I just left the store here on Northwest Highway and apparently nobody could be bothered to help me with my shelving questions back in the elfa department. Considering the higher price points at the stores one would imagine you would get more attentive service, but nah. It’s the same dead-eyed apathetic 20 somethings and a smattering of lifers .. sad

I didn't learn until after I bought two large items that they don't do any sort of online returns. They don't even give you a return number, so even if you did pay to ship everything back, there's nothing on the books.

The Container Store is NOT set up to accept returns for online orders! There is no way to request a return, they do not approve a return, and they do NOT supply a return shipping label!! So if you don't live near a Container Store and need to return an item you purchased online, you are SOL. You will need to find a way to ship it at your own expense, and since there is no method to approve a return, you will be sending it blindly with no guarantee they will refund you a single dime! In this day and age of electronic shopping, this is absolutely inexcusable.. !

Recently, on April 15, 2025, I worked my full shift for this nice company. I thought they were fair. it turns out once i got my paycheck on that following Friday. they did not pay me my full fair share. My check was short 50 bucks. another thing is they only scheduled Me 1 Day out of the week. it's not cool and it is tough

Horrible horrible horrible. I had a number of closets designed by the container store. they came out to measure and measured incorrectly. They quoted a price and then changed the pricing about 20 times. They never followed up, I think we talked with at least 5 different people who told completely different stories. When install came they completely botched the entire thing. They said they would patch and paint the walls and didn’t, they didn’t follow the actual design. Then they tried to charge us again for reinstalling what they installed incorrectly. Penmarc, the subs they use to install are literal crooks. Awful disaster.

Terrible service from start to finish at Los Angeles Century City store. I went to pick up some Elfa shelves and asked for help carrying them to my car. They directed me to a pickup spot but gave no further instructions. After relying on unclear email instructions to find a "blue phone" that didn't exist, I sent my family into the store. They spent over 30 minutes trying to locate my order, despite me confirming it 20 minutes prior, and even paused to help other customers, making us wait longer. After nearly an hour, I had to go back in myself to speak to the manager, who promised a follow-up that never happened. The staff dropped off my shelves and left without taking my contact info. Disorganized, unhelpful, and a complete waste of time.

Be very careful!!! I spent thousands on shelving last year (2023). I am trying to buy additional hooks and components, and TCS is telling me they don't have any. They said try Amazon or Ebay. The disappointing thing is I am sure when they sold me this system they knew they were going to stop supporting the line. Not a trustworthy company. 8/25/2024 and still no response from the Container Store. I think you can assume this review is accurate.

I recently had the pleasure of working with the incredible design team at The Container Store in Chelsea for a custom Elfa brand build, and I am beyond impressed with the service and dedication I received. First and foremost, I want to recognize Kathryn, Rachel, Joel, Ben, and especially Dan, who was the mastermind behind my project. Dan started and finished the design with me, showcasing incredible patience, politeness, and thoughtfulness throughout the process. His out-of-the-box thinking and smart solutions truly made the project come to life. The entire team played a vital role, especially when Dan fell ill. Everyone stepped in seamlessly to ensure that the project stayed on track. Their teamwork and dedication ensured that we received the materials on time and completed the setup within the tight timeframe I had. Their ability to accommodate my needs and deliver exceptional service in such a short span is truly commendable. I am extremely grateful for their hard work and professionalism. Not only will I be returning to The Container Store for all my personal needs, but I will also be recommending their services to my various clients and using them for my production jobs and projects. Thank you, Dan, Kathryn, Rachel, Joel, and Ben, for making this experience so positive and stress-free. You have a loyal customer in me, and I look forward to working with you all again soon! Coco.O