The Container StoreReviews of containerstore.com

I am currently on hold with the worst customer service representative ever. Her name is Kristen, and she doesn't know how to listen. I have waited 10 days for an order that was supposed to be delivered to me within 4. She is refusing to respond or to hear my request for a refund and has kept me on hold for way too long. When she got back on the line with me, I tried to tell her once again that I wanted a refund, and she quickly put me back on hold, then cut me off. So I hung up and decided to call back, hoping I would get another customer service rep, but it was her. I asked if she was the same rep I had just spoken to, and she said yes. Before I had a moment to explain that I actually hung up on her and why she put me on hold again. I am currently waiting again. WORST EXPERIENCE EVER!! WILL NEVER SHOP WITH THE CONTAINER STORE ONLINE AGAIN!

Awful experience! After spending more than. $7K. I still have a piece at home that needs to be installed. Worst customer service ever

I purchased some elfa shelving online after moving to a new state. In my mind container store was the place for high end shelving and excellent customer service. Well the jokes on me as we don’t have a container store in my new town. I had some items to return and when I called they said “mail it back” there’s no printed label, no online return process. I had to pay $200 to send this heavy stuff back and no guarantee what will happen to it once it gets there. They owe me $700. We will see how this goes. I’m not super confident. So disappointed this is not the container store I knew in the 2000’s. Sad.

I strongly advise against purchasing anything from this company — particularly if you're ordering online for in-store pickup. I ordered an elfa lower cabinet online and picked it up at my local store, only to discover that one drawer was missing. When I called the store, I was told I had "received everything" and was asked to prove otherwise — an unreasonable demand. When I requested a return, they told me to bring in the box for an item they never gave me in the first place. I then contacted customer service through the website, but was told to "work it out with the store" — a completely irresponsible response for a product they sold online. After I posted reviews on X, Google, and Yelp, the store manager finally reached out and agreed to send the missing part. When I asked about their inventory management, the manager admitted that items shipped from the warehouse are not checked into store inventory upon arrival — meaning the store itself has no way to verify what was actually received from the warehouse. So how exactly were they in a position to tell me I had received everything? Not wanting any further dealings with that location, I ordered additional accessories online for home delivery. Again, a part was missing from the shipment. Their shipping and fulfillment system is fundamentally unreliable. Shop elsewhere.

I have tons to talk about TCS, I worked there and shopped at there stores, well I only bought a small notepad which was expensive for a shitty product I would see customer’s orders picked packaged and left somewhere around the warehouse Bad products some not all, if a customer ordered a shelf or containers they would receive them really late orrrrr broken or scratched if the product was out of stock they wouldn’t let the customer get something else or the customer waited for centuries to get and something would be wrong with the product, not all products Customer orders picked wrong or packaged wrong, I have so much negativity to say about TCS and the bad management and they couldn’t really pay back their investors or a raise Really bad experience Crappy product crappy company crappy HR management So yeah I have a lot to say but this is only a review

For some reason, I got on their mailing list. I have opted out over 30 times and still get their emails. This has caused me to not want to associate with them in the future. Bad business practices.

I ordered an item online and the website locked in the middle of it. I checked to see if the sale went through but no email, credit card entry or item on the website. I then reordered the item and it went through. I just received 2 items. I was told I would have to pay shipping back to them since they have no way to give me a shipping label. I now have to drive the 30 minutes to the store and hopefully they will refund the initial shipping on the duplicate item. This store is so far behind the best practices.

Made me wait 6 weeks for delivery and installation of an Elfa desk. No one ever contacted me regarding installation except via email confirming the delivery and installation date and time slot. I took off an entire day from work, broke down and threw out my old desk, cleared the entire area around where the desk was being installed, and… the Container Store dropped 4 extremely heavy boxes in my lobby and left. When I called the store, the very rude agent with whom I had the displeasure of speaking mocked my concern about having 4 huge, heavy boxes in my lobby I physically cannot move and told me that I didn’t pay for installation. I would’ve gladly paid for installation but no one reached out except for the email confirming INSTALLATION. I have been on hold for an hour as I write this just trying to get someone to help me with what is now a time sensitive issue. Corporate says they can’t help and referred me back to the store that mocked me and didn’t care. I will clearly have to resolve this on my own by hiring a service and wasting another entire day at home. And after that extremely long hold, they transferred me back to the exact same agent who made fun of my concern about the boxes in the lobby and who claims she’s the only customer service agent working at the store today. Never again. UPDATE: The store manager called me back and claimed I was incredibly disrespectful to him and the previous agent and how dare I say they should lose their jobs. My statement was that I understand now why the company’s in trouble! Irrespective of this creative rewording, I clarified that I did not and would not insinuate that anyone should lose their jobs and this “manager” continued to insist I was rude and insulting and refused to even listen to me clarify that I wasn’t - to the point where I asked that the recording of the call be shared with me and was told no so I started recording on my phone. Just insane gaslighting. And then he said I was the problem for having the audacity to order online rather than with the help of someone at the store. What on Earth?? So corporate says it’s on the store and the store says it’s not our problem because you ordered online. AND I was called a liar when I said that, when I placed my order, I was told I would be contacted for installation so now I need to retrace my steps to show them where it says that so they can promptly do nothing about it. I was also called a liar for saying my doorman had instructions to let them bring the stuff up and neither my doorman nor the delivery service called me upon arrival. I was here. I was waiting. No one called me. Ridiculous thing to accuse me of lying about. There’s lack of accountability and then there’s whatever kind of head trip I just got from this company. Absolutely unbelievable. And they still want over $200 to install in another 8 days leaving me to solve my own problem because I can’t leave that stuff in the lobby for 8 days. FINAL UPDATE: Hired TaskRabbit to do the installation instead since they can come tomorrow and bring the boxes up from the lobby. Although I was told it would be quick and easy to cancel my installation order with Container Store, it took multiple calls to reach installation services - and surprise surprise, this agent was a piece of work too. I stated that I was told it would be easy to cancel and it hadn’t been up to that point, to which the agent very firmly responded that it WAS easy and she was processing the cancellation right then. I again had to clarify what I’d previously said - that reaching someone in order to cancel was the part that had been difficult. Do they train these people to treat every customer as hostile???? Just take the feedback! Good grief.