ASuke
Bad BEWARE
Bad. Five days after placing the order is still said it was processing so I called the number Megan answered the phone and told me that my contact lenses were in shipping it should go out. 4 hours later I got an email saying They don’t have my lenses and they should be sent out from the manufacture in three weeks. I requested a refund and they refused to give me a full refund I want to keep a processing fee. nothing I can do I guess they may get my money. BEWARE.
Response from ContactLens.comAug 1, 2020
Ordered very complicated contact lenses with over 10,000 prescriptions for the one lens. Repeat customer with full knowledge of the time it takes to complete such a complicated order. She was given incorrect information which we corrected as soon as we realized the mistake. She refused to wait for delivery unless we "immediately" sent her "free" contacts. We'd done that for her previous order as a courtesy although that order was also not overdue. We politely told her we could not continue sending free contacts with every order and her response was to either provide free contacts or immediately cancel the order. We cancelled and refunded the order with the exception of the $5. the credit card company charged us for processing and refunding her charge.